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Good Morning,
This is just information for the back of our minds that I will not forget and I thought that I would share.
I had a IC-317 that the HD crapped out. So I got a new hard drive hooked it...

Just wondering if any one has run into printing from Google on a Mac that the doc will get to the machine and then lock up? I was at a customer and they were printing a PDF from gmail on a Mac, it...

There is a Free of Charge that you can get these from KM. I the warranty part for the service.

Hope this helps

Just a follow up. We brought the machine into the office. we did take out the exit unit, not that difficult. Cleaned everything up, did find a little burr, put it back together and we are working. So...

I am looking to see if I dont have to take this thing apart to get to that spring.

Good Afternoon,
I am having a problem with a C3320i and it is jamming only on duplex and it has a 32-05 jam code. Just reaching out to see if what I think I have to do, anyone has a solution?
I can...

It is not every scan that this happen. Some time the line is thinner than this one. I seems to happen in the morning.
Thanks

Sorry, they are only from the feeder. They are not on prints. Copies and scans. Not off the glass.
Thanks

Good Morning,
I have a customer that has a line going from front to back on their page. Not all the time. I changed drums and transfer belt. Now knowing that it does it on scans to. 60236
Any...

Looking on KM and where is this bulletin. I know it is a labyrinth of info. Just a hint please.

Yea you can pull the paper through, there are no tick on the paper. I did "adjust" the post that holds the cover down. I have had trouble with those. Yea pretty much the paper is laying in the feed...

Good morning,
Have a C450i that is jamming in the doc feeder. It does not even have over 100k on it. I go to the test mode and run the paper passage, put a stack in and press start. It starts pull...

So I go to customer and I pull the machine away from the wall. Take cover off and I switch the two relays. Plug back in and I go to turn the machine on and it goes into the error code. Look at the...

Good Morning,
Just wondering if any have seen this error code? There is not much in the SM and hardly anything in the solutions. I go to the customer and it has this code, I clear the code and it...

Just an update,
Well we had our DSM come in and look at this thing. Well we spent all morning going over it and found that a previous tech installed the toner drive wrong. Something was wrong in...

Got an update from KM. This is it.
Thank you for the MML. After further review of the MML and the issue at hand, I want you to:

1. Replace HV Contact Assy x4 (P/N AA2JR70511)

2. Replace DV...

Yea we have had a couple B/W squeaking. As time went by the bottle filled and it went away.
KEN

Good Morning,
Just an update on this POS. Yes I did check the service code history and they are all C-2555. All the way up to 2/13. On the phone with KM and they did tell me to replace the yellow DV...

Yea the developer is the only thing in the system that has not been replaced. That is the funny thing that there is not an error code with this. Guess that we will order one and see what happens. We...

M9 was the first thing that we replaced. Then the hopper, then the board and then the whole toner drive unit. Is there a load check for M9? Looked in manual and there is none.
Thanks

Well the thing about it is that there is nothing turning. The augers in the hopper are not turning. Even if the shutter was closed the augers in the hopper should be turning, right? The shaft from...

Hi there,
We have a C300i with less that 4k on it. What is happening is that it is not adding toner to the developer. The toner is in the hopper, just not dropping into the DV unit. We have...

Have you tried the Recovery tool for this. Found that this works. May have to run it a couple times, but it will work most of the time.

Just got back and the error was 2810.High voltage on drum. So I changed drum, coronas, grid and cleaning blades. Customer did about 1200 prints while I was there. We will see?
Thanks

I did do the Toner Density Sensor Init. I cleaned the sensor with stretch cloth. The drum has a little over 2 million on it. I guess that is a little much for the drum. Will be giving KM a call for...