I was informed by Kyocera that they have made changes to the small business dealer accounts and no longer provide assistance. Thanks! I am in need of the current firmware for a Ecosys m3645. It...
Type: Posts; User: copyguy69
I was informed by Kyocera that they have made changes to the small business dealer accounts and no longer provide assistance. Thanks! I am in need of the current firmware for a Ecosys m3645. It...
Thanks for the replies. I should have stated I'm looking for new equipment. We currently buy from ACM but as of lately they are out of stock on a lot of products. Plus their freight is through the...
Looking for a Konica Minolta wholesaler on the east coast. Does anyone have any suggestions? Thanks in advance
copyguy69
I have about 10 of these machines we have taken on for a customer. A few of them seem to have dark streaks down the paper. The problem seems to originate from the main charge as the drums look...
Looking for a new fusing unit for this old machine. Part #D0494051. Thanks in advance
copyguy69
Does anyone know of a rebuild kit for the drum unit (DK-3172)? Does anyone have an economical source for this product? They seem to be quite expensive and I only need to replace the drum and blade....
I don't think you left a single thing out blackcat. Nicely done!
copyguy69
Thank you! That did the trick. I really appreciate your help
copyguy69
Went ot work on this for a customer that purchased this machine from another vendor and now will not service it for them. Had the message: replacement required: right ink sump. Call for service. ...
Customer is getting the following: Error has been detected - IWS has been terminated. Is this a problem with the copier or with the customers network? I am not sure what is causing this error or...
Is there a way to bypass using the lever near the fuser to print on an envelope (envelope Mode). Seems stupid to open the back of the machine just to print on an envelope and then open it again to...
Is there a way to set the default for the scan to automatically scan all sizes of paper? I have a customer that scans legal sheets and it is cutting off the last few inches and leaving it blank as...
Thanks for the reply. The D5070 developer worked fine as a replacement. Wondering if it would work for the D2320. Some of our customers hold on to thier copies forever.
copyguy69
I had a few of my suppliers tell me that the developer (D-2320 and D4530) will no longer be available. Has anyone else had a problem getting these products? If so, what can be a substitute? Any...
You can get the gears at Precision Roller. They are not too expensive.
copyguy69
I have had problems with the developer units in the past. It is usually the gears on the end of the unit. They become worn and do not mesh properly. Cleaned the unit and replace all the gears. It...
Machine display "Cannot connect to domain" after network initialization. Print and scan seem to work fine but their IT Dept wants it to go away. Tried rebooting and firmware. Any suggestions are...
Thankyou! I'M in.
We received this machine off lease and it appears the user name has been changed. Looked through the manual to see how to set it back to default but don't seem to see it. Any help is appreciated.
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Thank you for the info!
copyguy69
On the older models (C364e) you could check the drum life status under the Utility settings- Check consumables life - drum status. Can't seem to find that screen on this model. Was it moved...
Machine will not let me into the 08 mode. I can get into the 05 just fine. In regular copy mode the 8 and 0 buttons respond just fine so I don't believe it's a display pad issue. Any suggestions...
Have a machine with the EB50 Code. Have replaced all the regular items (feed tires, clutches, etc.) but the machine still does it every now and then and throws in a Z fold jam also. I know there...
Does anyone have any idea what's going on with this toner shortage and when it might be over.? Frustrating
copyguy69
I have the files on the flash drive correctly and following the instructions, but the machine won't load the files. The machine can see the files so I know the drive and port are working. I did...