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I have not done this yet, and I'm not sure where that setting is. I've looked through just about every SP mode setting and think something like that would have jumped out at me, but it's certainly...

Thank you both. I will give this a shot, but I checked the working device and it has that set to 1.

Some more information, and results of today's trouble-shooting.
What's odd about the setup for the card readers on the device that is working is that the PID/VID isn't set, the card reader doesn't...

I haven't been able to locate any USB specific power options, either under User Tools or the Smart Screen settings. What sleep settings I did finder under the Timer section is identical between the...

I think that when I was troubleshooting I was only focused on the screen features settings, since I was under the impression that the smart screen was completely separate from the copier itself. I...

This was my thought as well, but I couldn't find any usb port settings for the smart screen. It has been a while since I was on site to test, so I'm not sure on the answer to your questions. I will...

Thank you all for your responses and suggestions. Unfortunately I won't be able to do more testing until I can go out to the client's site, which will likely be a couple weeks out. I will let you all...

Hi KenB,
Yeah, that is a good suggestion. I have also seen unexplainable issues resolved by a power related issue that is hard to identify. We will explore that as an option.

We are doing cost...

Hi All, we are setting up several Ricoh machines to use a card reader for authentication.

We have 2 MP C6503 machines.

1 machine works fine with the card reader
The other machine only works...

Hi All,
Today I got to take a look at this new android scan app.
As I mentioned, it is different than the Android 'Quick Scan' app.

I see this on a Ricoh IM C2000

The icon on the home screen...

Thanks for the feedback all.
I agree the classic is the way to go but we have a functionality requirement that makes me have to keep digging for this elusive new scanner apk.

Also thank you for...

This is a good suggestion and I will try it out.
Thank you.

Hi All,
I have heard that there is a new apk for scanning. This apk is different than the 'Quick Scan' app.

The problem with the quick scan app is that there are too many steps to define your...

For what it is worth, I was able to get my hands on the apk for Quick Copy and Quick Scan.
I did not have to load via SD card, I simply uploaded via extended features in the web interface.
Pointed...

We have an Estudio 7506 with tthe GQ-1280 Coin Controller
It is the 12pin interface, not the old style 4pin.

All documentation I can find says to set 08-9016 to 1 or 5 for Coin Controller. When...