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Yes, I did clean the laser. Having 'cleaned' the cyan dev unit, the white lines briefly disappeared but then came back in a different area (but the area is not changing now).

20%
We are still in the EU, but in any case I am not sure why we shouldn't have to pay VAT, the money does not go to the EU...

Thanks, ages ago I started my career by repairing computers in a small town shop, where customers don't want to be told 'you need a new one'. I'm more on the networking-side of things now but we do...

Thanks, discussions about leasing the machine do come up every now and again, but the option is generally dismissed because you can easily compare price per page versus cost of toners if purchased...

Thanks, that's what I've done. They asked me to replace the Cyan PCDU and keep an eye on the Magenta, since it's got the same age.

Unfortunately this printer is used to print restaurant menus on...

Yellow PCDU was replaced after only 160,000 copies because of some yellow stripes appearing on the sheets. The other colour (Magenta) is the same count as the Cyan.

I didn't question the labour costs (I work in IT so I know that often you can't objectively put a price on experience and good service), but the last quote I had from them for the 3 PCDU (no black)...

Yeah, it is really bad in there. I should have said it before, I am not an authorised dealer/technician or other (I hope this forum is not "reserved" to those, apologies if that's the case). I'm an...

Hi all, I'm not a Ricoh technician but I have worked on this machine every now and again.

The machine has started to show some issues with the Cyan (see pattern attached), is it just a matter of...