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Type: Posts; User: j2shortt

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    Re: IMC3000 timer settings getting reset

    We utilize the SLNX server for monitoring our fleet at a customers, but we do not have the SLNX client installed on the devices. Something that can be checked is if the SLNX management extension is...
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    Re: Fax diagnostics

    I appreciate the response. Ive had the unfortunate experience of needing wireshark to troubleshoot external line issues with RightFax in our test environment. Well, it was worth a shot with the...
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    Re: Fax diagnostics

    Yeah, we are an authorized dealer.
    And respectfully, while I appreciate you responding quickly, I'm more hoping a member in here has experience with these items I'm asking about and I'm not yet...
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    Re: Fax diagnostics

    Neither, I am a Ricoh certified Tech working for a dealer.
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    Fax diagnostics

    In the Fax SM there are diagnostic tests SP7xxx. Where the machine will output V34 signals at various bps. How would I utilize those tests. I though of maybe getting an analog USB fax/modem device...
  6. ability to automatically restart upon SC code?

    So, I have multiple Ricoh IM series device that get the SC-672-20.
    I think I've read somewhere that you can change the action on certain level SC codes to restart automatically. I know some...
  7. [Dead] Re: Lexmark E360 does not turn on after NOT exiting the service menu due to power los

    this!!! ☝☝☝☝☝☝
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    Re: imc530 SMB not present in WIM

    according to the "Common Feature Matrix" the IM C530fb does indeed come standard with "Scan to SMB"
  9. Re: IM4000 stuck on "Waiting for firmware update data"

    pic below of SM entry of the SC code
  10. Re: IM4000 stuck on "Waiting for firmware update data"

    So after a bit of the "Waiting for update data" message i get the beeps and flash of red SC code screen. it displays then the "waiting for update data" overlay displays over the sc code display so...
  11. Re: IM4000 stuck on "Waiting for firmware update data"

    Yea, special and regular service mode were met with unresponsive OP panel... Lame....
  12. Re: IM4000 stuck on "Waiting for firmware update data"

    Yea, it was Friday evening before memorial day weekend. The tech was just trying to close the call. And the tech was 1st level support. I got a loaner in place. Ate up the majority of my day.
  13. Re: IM4000 stuck on "Waiting for firmware update data"

    Spoke with Ricoh. Simple, short, and sweet response.... replace the control board, NV ram, and HDD individually in that order.
  14. Re: IM4000 stuck on "Waiting for firmware update data"

    We as Techs ARE THE BETA TESTERS... LMAO.... 😁😂🤣😯😯😬😬😧😧😫😫😢😢😭😭😭
  15. Re: IM4000 stuck on "Waiting for firmware update data"

    Wow, so many replies so quickly! I appreciate it! I did try to enter special SP mode and just like the standard SP mode it doesnt go into it. And this line of machines ONLY has the package FW and...
  16. IM4000 stuck on "Waiting for firmware update data"

    So I have an im4000 that is stuck on the waiting for firmware update data screen. I went ahead and threw the newest firmware package file on an SD card and put it in the service port and tried to...
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    Auto restart machine?

    Is there a system setting that will automagically restart a Ricoh in the IM series based on schedule or time? I cant seem to find one, and you guys are way smarter than i am at this....

    I THINK I...
  18. Re: firmware upgrade via sp menu - f.i. imc2000

    I would imagine the routing this machine goes through to contact the servers is different than your update tool. I would just download the firmware to a memory card and restart the machine with the...
  19. Re: Where to find instructions for SMB Scan and Email Scanning Ricoh IM C3000

    SMB settings are basically the same as the older models from what I've seen. you add the credentials and path into each users address book entry. the scan to email settings need the SMTP setting...
  20. Re: MP7503 Will Stop During Job "Please Wait, Warming Up"

    thermistors maybe not making full contact with hot roller??? :confused::confused:or they could be covered in built up toner...... impeding the transmission of heat to the thermistor.. just spit...
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    Re: 7960 or 7-960 (system) SP mode IM 4000

    This is how it was taught to me, and how I explain it to my end-users on my accounts.:D:D
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    Re: 7960 or 7-960 (system) SP mode IM 4000

    So that's what Ricoh estimates the amount of parts this machine will use in its lifetime? not calculating for the things you mentioned here..
    cause i see 7-955/7995 states est. remaining pages.... ...
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    7960 or 7-960 (system) SP mode IM 4000

    So reading in the SM, it states this is the "estimated usage rate" for the PCU its at "11" and its measured in %.

    My question is, what is this estimating exactly?" The service manual isnt very...
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    Re: losing Job because of Covid mandates?

    Dang, I'm sorry to hear that man. But it sounds like it had a few positives to the change. I hope you get the upper hand against your breathing issues. The Company I work for slowed down SLIGHTLY...
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    losing Job because of Covid mandates?

    I'm curious if any members here's career is at stake because of the executive orders or mandates? I'm in Montana, so its gonna be a turd sandwich if the DOL comes down on employers with over 100...
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