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I had a paper jam issue with a C308. Paper jams in trays 1, 2 and the manual feed tray. I did checks and confirmed the paper feed and manual feeds working ok. I later found the transport motor shaft...

Hi All,

Bizhub C360i paper jam at the exit, Jam code 3205. I have tested trays 1 and 2 and the paper jam occurs on both trays when using A4 paper size.

Paper jams only when the user prints or...

Hi All, this Pro 1100 causing paper jams 3301 & 3302. paper jam codes for the fuser unit area. The fuser unit has been service 2 weeks ago and I also tested it on another Pro 1100 and works...

Thank you for your reply. I Was able to fix this issue today. I downloaded the updated firmware and uploaded into the machine. I did a test copy and it came out just right.

Thanks!

Hi Everyone, I have this HP model that copies out black page when an original is fed through the dual document feeder to do a one sided copy.

If I do a copy on the platen glass the copy out is...

Hi All, I have this small Bizhub 195 at a customers office. They have about 5 users printing to it and scanning from it. They are currently having issues printing to the machine and reported this...

Would SSL / TLS security certificate needed to be created?

Yes, DNS 1 & 2 plus the gateway is correct.

Will try the latest firmware download and upload.

Below is the details I entered.

smtp: smtp.office365.com
Port #: 25 or 587 Start TLS
Authentication: Enabled
User: xxxxx@xxxxx.com.pg
Password: xxxxxx

From address: xxxxxx@xxxxx.com.pg

Hi All, I have customer who's got a C224e and has been trying to scan to email but scans are failing. This started after they upgraded to office365.

I contacted their IT support to provide me the...

Thanks! I was able to fix this issue in the Enhanced Security Mode.

Regards

Hi All I was able to fix the fault by replacing the NVRAM with firmware upload.

Regards

Firmware uploaded is 01FW_AA6V0Y0-F000-GC2-X4.exe ( GC2-X4 ) May you confirm if it's the latset?

Regards

Hi and thanks for the reply. Will try this to observe error code.

Regards

Hi, did this today after reading your reply. Error still remains.

Regards

Hello, yes, I checked error codes but none. I even printed the machines management list to see if a error code did show but still nothing.

Regards

Hi All, mentioned model throws error message every time a network print is made or even printing the config page or demo page.

Machine can copy, print meter count and print machine reports from...

Test prints from service mode have been made. Yellow, Magenta and black prints out fine except for cyan, page comes out blank.

Regards

nelo

Hi Synthohol

I have replaced the cyan deve, drum and belt units this afternoon and is still the same.

Regards

nelo

Hi copyman

Thanks for your reply. I fitted a new cyan deve and drum plus a new belt unit this afternoon and did the necessary adjustments in the service mode. Still the same P codes and print...

I had the same issue with a C224e. I resolved the issue by replacing the paper feed clutch. And on a 454e, I had to disconnect the paper feed clutch connector and reconnect the connector which fix...

Hi All

I am working on a C364e which is having the following faults;

1) P code for Rear IDC Sensor
2) P code for Cyan Developer/ Drum
3) Color calibration

I pulled out the cyan developer...

Thank you All.

I was able to get the dipsw settings and procedures how to go about it and resolved the issue.

Thanks agian.

I had the same issue and was fixed by uploading the firmware fix for this particular error code. This firmware contains the bug fix for SATA controller. The machine was a Bizhub C658.

The cause...