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One of the iphones we tested is running ios 16 but yeah ive seen ios17 cause issues with airprinting too

We are having issues airprint right now for some reason. Tested mx-3070, mx-3071, and bp-70M55, all of them do not show up at all when airprint and our small hp printers do. It was working fine...

Testing the LSU with sim 61-1 did make the noise so it is the LSU like everyone said. I do not have another BP to compare but I compared it to a 3070 and 3071 and there is a significant difference....

Hi, we have a sound coming from a bp-70c36. It is supposed to be delivered this week but we think customer will be annoyed with the sound. It seems to be coming from the laser unit and I would think...

I have an MX-4070 on the field which airprints with username and password just fine. I remember I tested in the office before doing it and it tested fine here too.

There is also a setting so that...

putting the domain in front of the username worked! Thank you!

Hi, I am having issues with a scan to folder on a server with a Sharp MX-3071

Customer just upgraded from a MX-3100. Scan to folder on this model was working. They did have to enable SMB1 on the...

Hi, I have a customer who has a BP-70C31 and a MX-3071.

They are scanning to email but it will randomly time out, happens more often on larger scans. It does not happen on the MX-3071 which has...

Is it the MX-5071S version that was released during the pandemic? Those did not have wifi adapter, you had to order it as an add on. If you go into the machine webpage it will tell you MX-5071S but...

I sent you a private message, if you do not receive it let me know. If you want to schedule a time to facetime I can probably help you out that way.

ok perfect that is the same box I got in my office. Follow this steps in order and it should allow you to access input the reset key.
- turn copier off and on
- click admin log in at the top of the...

I am trying to recreate the exact white box to replicate your issue. What does the message say exactly? And just to confirm, you do have the recovery code from Sharp which allows you to reset the...

There is a way to get around that box but I do not remember exactly how we did it because it was like 3 years ago but it took us a while to do it. I will see if I can replicate in the office.

Also, are you able to access the machine from the webpage?

Can you post a picture of the white box? I think we had the same issue about 3 years ago and we were able to fix it by going into a different screen in which the white box stopped showing for a...

Hi There, just FYI, I don't think I ever found a solution to the problem. From what I remember it went directly to the only site the customer uses so it ended up working out but I could not get it to...

Hi, I am connecting a customer to their sharepoint using the Sharp sharepoint online connector. Everything went well, I can connect, scan and print files. Only problem I am running into is it is not...

Hello all, the issue was finally fixed by setting it to scan to hardrive. Also, we change the adf motor which was causing a delay issue. As for the USB we tried a different one and started working. ...

Hello, I have a customer that has an issue while scanning to email and USB. She scans a lot and when she does a job build of about 700-1000 pages but gets a timeout error/sending date suspended at...

Thank you all for your help! We managed to find the problem, it turns out that their electricity on their building was not sending enough to the machine. When we brought their machine to our shop it...

Thank You all for the responses, the machine never turns on so there is no way to get into service mode or update firmware. The fans do turn on but after a few seconds turn off. We are currently...

We tried that several times but it still didn't work. The display still stays orange without turning on.
Thank You

Hello need some help on a mx-4111 sharp printer, it wont turn on and the display light instead of green it turns orange. It might be a power board problem but any help will be greatly appreciate it! ...

Hello, I encountered an error on a sharp mx4070 printer C4-40. I looked it up and saw that it was a TC PWB voltage problem. Is there any way around to solve this issue or will I have to replace the...

The display was not turning on at all and we had heard that a firmware update might help. We ended up replacing the whole display assembly. Thank you all