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i have 2 5050 machines and both show the same message. I tried changing the PWB too but does not work in both the machines.

ya tried u163 and u24 too. but nothing seems to work for me.

No code is displayed. Simply says "cannot use this Function".

2 sided to 1 also doesn't work.

yes one sided works fine.... but when I try 2 sided it displays cannot use this function.

tried that. it didn't work. thanks for the suggestions.

tried... didn't work..

When I try to do 2 on 2 sided scan on my machine it shows "cannot use this function".. does anybody knows whats the issue??