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Hello. I'd try the following in this order

1) service your laser unit
2) replace your black developer unit
3) replace your black drum unit

All the best friend

Hi. I think it's possible to open it under network devices when checking all devices available on your network

It's a small straightforward A4 black and white machine. Most likely culprit is , drum unit, Dev unit, LED array / laser unit.

Drum unit and Dev unit is very easy to check. Just open the front...

Hi. I've tried using the Ricoh scan setup tool previously but it it hardly works. Have you tried manually configuring it yourself?

Also you mentioned that you ran the Ricoh firmware update tool...

Also check the registration pressure springs and bushings to see if they are applying the right pressure. They can sometimes crack.

Agreed with Slimslob. You need to give the code starting with J followed by 3 numbers. Eg. J001

Remove the front cover on the fuser unit and then I would jeppo (make the front door switches) the front door open and then start the machine up. As it goes through the start up cycle focus on the...

Lol . Awesome news

I've had similar issues with some of my clients.

And I agree with what some of the other engineers have said, it could be a network related issue. In my cases the clients had old or faulty network...

I'm supposing that you mean the prints / copies are coming out light

Let's start with the basics. These are things I would do
1) machine needs to be fully serviced. And I do mean fully serviced....

SC 860 is generally related to the hard drive or the controller. It is not only the hard drive. Sometimes you have to change the controller or both.

Without the hard drive you cannot print, scan,...

Ok so in addition to what the other engineers have suggested

Try changing the :
Controller
BICU
DBR board

Also check your developer unit and transfer belt unit and drum unit. Clean and...

So if I read this correctly you changed the PCU twice and in both cases the copies start of clear but after a bit the blacks start fading. Also you did a complete PM

Try this
1) Have you fully...

Yeah it's a battery problem.

Normally what I do is replace both. If memory serves me correct I think there's 2. Anyway I that replacing them sorts the problem out

All the best friend

Looks like it might be the drum the cleaning blade.

What's the mileage on the drum and blade?

Does it only do it in high volume runs or it occurring in lower volumes as well?


I would say...

Change email max size. Switch it off. (Should be under file transfer settings)

Change divide and send email. Switch that off.


That should solve the problem

All the best friend

Agreed with Slimslob. Replacement is the best way forward.

Perhaps you could try scan to email. That might work.

All the best friend

1) Your sample images are terrible. Can't see a thing on them. You need to upload pictures that are at least 1920x1080 if you want us to be able to help you properly
2) by what I've read in your...

I concur with Slimslob. Excellent advice. You can try the Tenda F9. It's a good unit and easy to setup.

Also if you having problems with the wireless setup try the wired connection. Make sure to...

I haven't had any clients with this issue. But you know Microsoft, when things are going OK they love to change it up and make it difficult for us.

What version of Windows are you using?

Are...

If its only jamming from tray 1 check this

1) Take your developer and drum unit out. Now examine the developer unit for leaks from the bushes. (Just like Luca mentioned). Also check the frame of...

Thanks for the update. Always helps to know what the solution to your problem was

Well said Slimslob and thank you for that.

I promise you that was 1 problem that wreaked my brains. Took a few days but I managed to get it right.

I've had similar issues before.

The problem being that the modem/router that the ISP supplies is pre-configured with settings that block out certain devices which sometimes include the MFP.

But...

Those DIMM modules do have a tendency of failing.

Remove it and try reseating. Also a few techs have suggested rubbing it with an eraser.

Also there's a possibility that the controller has...