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If anyone still (or in the future) has problems with connecting to copytechnet or other sites i would suggest changing the standard DNS resolving server from your ISP to a custom one.
And while...

I am a trained tech, but that was a while ago. Nowadays i do a different job, but still maintaining my printers and MFPs by myself.

But if this boils down to be a hardware issue i`ll sure call the...

Would be great if someone could provide me a newer firmware to install.

When i can`t solve the problem i`ll call the KM dealer.

I think the chances are pretty high, that this is a software...

I attached the sample to Post #1 :)

Yes, printing is all fine. It only appears on scans.

Normally i don`t use bleed removal, but for test purposes on this i did, and nothing changed.

I have tried it with bleed removal and discoloration adjustment both turned off and on. It`s still the same.
My standard setting for both would be "off" / 0 Standard.

The problem occurs with different papers. Also when scanning recycling paper and newspapers for example.

Prints look fine, and also the test printouts from the service menu for color adjustment look great.

What test page do you mean?

Glass and strip are clean. I will search for an auto detection sensitivity setting and check it.

Edit: I am scanning color in color. It also appers on a scans with pictures and vibrant colors.

It is brand new (1 week old).

I will try it out, but the system got set up by the dealer (it had the right date and time configured on delivery).

It appears from the Platen and the DF.
When scanning 2-sided from the DF it`s only on the 1st page.
When disabling Auto-Color and scanning B&W only the problem seems to disappear (not sure yet).
...

Okay, i just tried scanning double sided. And it only shows on the 1st side(s).
So the DualScan CIS seems not to be affected.

Edit: Also it just appered on 4 separate scans in a row, just to...

I need to try this. The scans so far were only one sided.

Edit: It also appers on the original glass.

I always scan using auto color detection, so it shows on auto color. I don`t scan B&W.

Hi everyone,

i have a problem withy my scans having a magenta color cast. This behavior occurs randomly, maybe once out of 10 scans.
The whole document will have the color cast, it doesn`t matter...

Yes, if something breaks i will use the warranty. I spoke to KM before buying. This should be no problem.
I also can call the dealer at any time, they promised to help me out if something goes...

Today i gave them a call and talked to a technician. It was a mistake on their part, the tec who did the install set the passwords to their standard, because normally they don`t sell this machines...

Today was the day! My brand new C300i was delivered, but my joy did not last very long!

As it seems my KM dealer changed all the important passwords. CE and also the Admin password :mad:

I told...

Thank you, but i tried searching via google and found nothing at all, only the regular End-User manual.

Thanks for the Link to the manual.

Is the HP repair manual the service manual?

Hello,

can someone provide me the latest Service Manual and Parts Guide / Technical Documentation for the HP M575c MFP System?

That would be great :)

Yes, for OCR and Scan to DOCX and XLSX. I have a software solution, but it would be also great if the System would support that natively.
I know, that the process would be slower than my software...

i already got them :)

Yes, I know and I will, but I don’t want the system to stop on a specific page count.
So that’s good News :)

Am i right, that the consumables will not stop the system after they have reached their end of life counter?
E.g. for drum units with a 100k max count. They will (in theory) continue to work...