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I have seen the ITB assembly squeal like an absolute banshee on these copiers. The plastic rollers in the exit unit as well are known squeakers. If you dont find the fuser or one of the pcu's to be...

I dont think the snarkiness was necessary, thanks for your suggestions.

It looks like we found the problem. SSL 3.0 must be enabled in the WIM. Use SSL secure connection and port 465. Those settings allowed the email to send from the office Ricoh. Now to try it on the...

Im struggling with this as well on a Ricoh MP305 out in the field, and the IM C3500 here at the office. Emails fail on both. Using gmail account with less secure apps turned on. Comes up as an...

Then explain to me why the person i was talking to earlier knows several people who are the most vulnerable of all who all got it and were fine in a few days? I dont deny the virus is real, but it is...

I just visited with a customer who said she has several relatives in their mid to upper 80's, and even 90+ years old, who have tested positive for Covid. They all were hospitalized for a couple days,...

Ive seen this once, maybe twice. Paper end sensor needed replaced.

Did Canon get hit as well? Their e-support site was down for nearly a month. And went down right soon after KM's came back up.

Youre right. Thanks, i forgot that detail. Ive spent too much time with the SOP recently.

Its possible the login button wont be there in User Tools. Youll need to go into the Adminstrator Tools tab and turn on Administrator Authentication in this case.

Thanks for this, im glad you posted because I was going to forget to update this. I replaced the controller board, but used the current NVRAM's and the DIMM chip. Everything carried over. The Nuance...

Looks promising that the software may come right back up after the controller swap. Hopefully the controller board takes care of the service code or else ill have bigger things to worry about than...

I thought it may be a Java application as well, I disabled the Java platform with SP5730 and the software still booted up. Im assuming since its not on the HDD or Java, it must be on the Op panel....

They do have another Ricoh here and i am sure that its running the same software. Ill try to get a picture of it next time im there. Sounds like it will require getting the original installer...

Hey OP here.

I apologize for not knowing more. Im not at all familiar with this Nuance software and didnt know what i didnt know when i first posed the question. My guess is that Ricoh loaded the...

Good day to you all,

I am replacing a controller board on a C6004ex because of a voltage spike at the customers building and now have an SC816-37 code that wont quit. Ive gone through all my...

A Ricoh production tech I learned to work on copiers from would take the lube bar springs and stretch them out just a little. Get 50% more life out of the bar. He never noticed any shortening of life...

Thanks for all the replies everyone, very much appreciated. Lots of good stuff there. I will check out the connector and the flapper and solenoid. Sounds like a good possibility.

One more thing i...

I have a couple of these 7502's that get alot of j020 duplex transport jams. Nothing seems out of place, the rollers are clean and turn freely. I have replaced all the sensors in the duplexing unit....