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Black and colour drums are exactly the same on the E series. Only difference is the chip and the little K sticker on the front.

Possible CCD or MFP board. Is the machine brand new? There is a security measure - press stop,1,1,4,4,C in service mode and you need to input the correct date and time at install. Sometimes if this...

What about from the platen?

I highly doubt that is a setting issue. It looks like CIS assembly or cable. We used to see this occasionally on the 8 series.

I would try black drum first then possibly colour drums and transfer belt

Possible CIS asssembly or cable

I would try black drum first then possibly colours ad transfer belt. If that doesn’t sort it possible dev units.


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[Utility]
[User Settings]
[Custom Display Settings]
[Copier Settings]
[Default Tab]


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Sub hopper is usually a very easy fit. Run a TCR auto supply and see if the colours tone up to 6% then run test mode on all colours to see if the hopper refills. I sometimes run it with the exit...

Switch on while holding utility button, press keypad and type stop, 0, 0, stop, 0, 1. Then press system 2, problem isolation set, isolate scanner and ADF to remove those from machine startup

...

Change hopper and check level history, should be around 6%. If not then replace black dev unit and run a load of black test prints until toner resupplies, it should tone up and be good to go.

Freezing and not booting up is usually due to the storage board. You can usually tell by attempting to update firmware and MFP controller only getting to 10% then displaying N.G. Storage board should...

Should be in service mode, system 2 I believe and is under “problem isolation”

Hi,

Your copier may need the following:

Decent set of drums,
New transfer belt.
New developer units
Clean IDC sensors and perform gradation

without seeing photos it’s hard to tell but if...