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Not that i could see but the ring that holds/locks the toner is broken. So when a toner is fitted the mech is trying to do it job but it cant locate the toner and its not held it the correct place.

Thanks you :)

Thanks skynet. Found the part and hoping for delivery next week.

Can I ask how far do I need to go to remove the hopper? As it looks like it goes down under the shelf below.

Can you confirm the part number is FM4-9657-000

I am guessing its an whole unit replacement as well. Can anybody point me in the direction of a UK suppler or just someone with spares from a dead...

I checked the developer gear and that looks fine.

http://www.cdgold.co.uk/copytechnet/IMG20200627130014.jpg

Hi Guys,

Checked out the Canon yesterday and i'm guessing the cyan hopper is Knackered.

http://www.cdgold.co.uk/copytechnet/IMG20200627110506.jpg

Thanks Guys,

Ill have a look this weekend and report back

Hi Guys,

I am having issue with a canon adv c5035i displaying an e000020-0391 error. That i be leave the error is linked to the cyan hopper assembly.

Little back story:

User fitted fitted an...