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the exit rollers can be responsible as well as the waste toner hopper.
in the case of the hopper, apply PTFE lubricant to these areas
62215

a wise decision. we stopped selling them altogether as they give FAR too much trouble right out of the box.
fingers crossed the newer 3351i refresh is a better box...

if all the images units are in good health (above 10%) then check the level 1 history in service mode - state confirmation - level 1 history.
they should all be between around 6 to 7%
there is an...

In scan, at the bottom, go to 'File name/Subject name/Other' and enter your email subject text.
then save that as the default in 'Utility - Scan settings - Basic settings - Default scan setting' and...

Yes I've personally seen it in action.
these machines also have the paper type detection sensor as standard but we switch it off on all machines at setup as we have found that it can cause issues...

Hello all,
Has anyone else come across and issue with the C450i machines were it will show an intermittent "paper empty" in tray 1?

we now have 2 machines in the field that will show a random...

Hello all,
just an FYI for everyone. Konica has reveled the new I series model, C251i C301i C361i etc "available Summer 2024"
there isn't much information about them yet. so far all i can find are...

We've tried this and it doesn't work. the particular SSD used in the copiers is written into the firmware so the machine wont accept anything other than that make, model and brand (whatever it is)...

Hello all,
I have Konica c3350i which won't boot. it just shows a C5701 (power supply malfunction) error on the panel.
its on the latest G6 firmware, 35k prints.

So far I've tried,
base board,...

so you definitely have your password entered and verified under 'printing preferences - basic - output method - account track'?

59834

just an update on this issue,
we got it fixed. it turned out there was a slight bend in the alignment plates on either side. a small bed in the opposite direction fixed the problem.
it was a bit of...

I've updated the firmware with the latest Q6 version and the problem remains.

yeah the paper size is correct. we swapped out the finisher with a good spare and its working perfectly.
the problem is with the unit itself.

Hello All,
I have a develop 450i with an FS-539 Finisher.
the Alignment plates on the finisher are closing too close together, causing a bow in the pages leading to either a missed staple or...

the machine will boot into error code:
CD072 - Description: Second-hand SSD or second-hand CPU board installed. The storage board (STRGB) or CPU board (CPUB) used on other MFPs is installed.

if...

the error code I'm getting is,
16711703 - failed to connect to server

hello all,
we have a new customer that we setup with SMB, scanning locally to a folder on each pc, on a C250i.
everything worked well for the first week but now the customer called to say that the...

from looking at the image you've attached, you need to change the 3 colour drums. what's the colour count on the machine?

the latest version of the manual (version 2.2) has it listed as 'Controller JAM (image stabilization timeout)'
I've added the relevant sections of the manual below.

58427


58429

yes, that seems to be the idea behind it. which would be great and it would solve a lot of headaches we have currently with tracking meters and remote support if it works as advertised.
we're going...

Hello all,
We use Printaudit to track/monitor meter readings and provide and toner alerts.
Printaudit are now upgrading their offering with a new service called Printanista. Offered with this new...

something is wrong with the cyan unit. double check the connection and ensure the packaging tape is properly removed from the image unit and cyan toner cart.
there is also a procedure to follow...

hello all,
I'm just interested o know how you folks handle driver installs for new machine?
Specifically when upgrading an older model machine to a newer one e.g. a c258 or 458 to a newer 250i or...

check the drive belt for the scanner assembly. its at the back of the scanner unit behind a cover. I've had a few of the belts snap/break but yours could be frayed and about to snap or may not be...

check the SSD first but more likely its the CPU board.
Technically these machine wont accept a CPU board salvaged from another machine. they'll will display a C-D072 error.
i had this problem...