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I usually turn of WSD as well but we have some customers that want them installed with WSD and others whos IT department installs it and then I have no say in the matter.

From what I have encountered over the last week or two, the problem appears to be printing pdfs when the copier is installed with a WSD. Windows scan drivers are terrible. I always recommend using...

Thank you. I have been going mad trying to figure this out. Even my techs had no idea how to do it. I tried it on one of our machines and it worked perfectly. I am having a tech stop out at the...

I have a customer who just got their Ricoh mpc6004 replaced with a Ricoh IMC6000. A week after the new machine was installed the customer calls wanting to know how to keep their name selected even...

Just wondering if anyone knows if the LD118 is capable of SSL and if so, how to enable it. We have a customer that has had an LD118 for many years (unfortunately, has no interest in upgrading). ...

Just wanted to say Thank you to everybody that replied and helped out with this issue. You guys are awesome.

Holy shit! That did it. Not like it was a complex password before (made it strictly for the scan to email setup. Will not be used for anything). I had tried setting up a different account for it...

This is not the case with ricoh. Thanks for trying

Unfortunately this is not an option as the customer does need to send to recipients outside the organization

I have tried both of those servers with multiple gmail accounts. Unfortunately the church does use this machine to send files to outside addresses.

Trust me, this thing is giving me a headache like I've been slamming my head against the wall for days. I have tried the aspmx server to no avail. I did read and follow the document you posted...

This has always worked for me in the past as well. This is the first time I have had a problem like this. Thanks

I just tried all of that and still no go. Thanks for trying though. I am seriously about to go Office Space on this thing

I have checked and verified all security emails on the account. Yes I do get a successful connection message. Thank you

Service Manager updated firmware on both machines

Box is unchecked.

Not an Active Directory environment. Good advice tho

Screenshots of what? Not sure what you're looking for. Please respond and I will get them. Thanks

Unfortunately this is not an option as this is a church and only use free google accounts not workplace. Thanks

I have verified that the emails are entered @gmail.com and have logged into the accounts using the passwords to verify that the passwords are correct.

The second DNS is set to 8.8.8.8. I just double checked it. Still no luck.

I have been working on this issue for over a day now. We installed a MPC6004to replace a MPC5503. On both machines I am unable to get scan to email to work if SMTP Authentication is on. Customer...