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Type: Posts; User: adecanmin

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    Re: All the issues with "i" series ??

    Based on what you've seen first hand this series is a nightmare. What makes it worse most of these machines are put in a low use environment. I may sell the Sharp A4s. I've worked on a few and they...
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    Re: All the issues with "i" series ??

    Good information.


    Fortunately I have not had to work on the a4 i series machines. I will not sell them. I have a bunch of c3850s and c3851s. They have their issues. I couldn't image something...
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    Re: c3351 scan to email error with new ISP

    The big take away was learning how to use telnet. It is great for checking for open or closed ports.
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    Re: c3351 scan to email error with new ISP

    I got it working. It was the gateway. I looked for the IP numbers on the copier interface. It is the newer style and it does not show the IP configuration. The older one does. I had the the customer...
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    Re: c3351 scan to email error with new ISP

    I'll check it out. Thanks
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    Re: c3351 scan to email error with new ISP

    I may give it a try. Thanks
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    Re: c3351 scan to email error with new ISP

    I even tried using my gmail account on their machine instead of smtp2go and no go.
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    Re: c3351 scan to email error with new ISP

    I did that remotely. Tried every combination. I even tried port 25 no luck. Prints and scans to folder with no issue.
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    Re: c3351 scan to email error with new ISP

    Using smtp2go port 587 start TLS. I could use telnet to check the port for connectivity. I would have to install it from programs and features remotely.
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    c3351 scan to email error with new ISP

    Gentlemen

    The machine was functioning flawlessly for years. Customer changed internet provider and now the scan to email doesn't work anymore. I transferred the smtp configuration to my machine...
  11. Re: cd390 code when battery dies with the battery fix software installed c454e

    I was getting half a volt on the old battery. Besides the the cd390, the touch panel would freeze up. If I was able to get it to recover data. I had to turn off the copier, with half a volt it forgot...
  12. Re: cd390 code when battery dies with the battery fix software installed c454e

    Yeah the batteries got a little hot. Got lucky. I looked at some of the other posts. Some of the techs did some exotic things to keep the original battery in place while they soldered in a new one....
  13. cd390 code when battery dies with the battery fix software installed c454e

    Gentlemen

    I had my first battery fail on the mfpb. I was able to get the customer running temporarily but as soon as they turned off the copier. The code would appear. I changed the battery (not...
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    Re: New i-series boot troubleshooting

    Good tech bulletin
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    Re: Independent Service

    Same for me. If I have any sales questions I know who to ask.
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    Re: Independent Service

    I'm small potatoes. I have about 120 give or take. Whatever your company charges with a discount.
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    Re: Independent Service

    Doesn't hurt to try. I tried that for a little bit. It's tough when a customer calls and you have to do a service call on your lunch break it they'll wait that long.
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    Re: Independent Service

    I've always had a curiosity on how things worked. I took watches apart when I was little. You can teach anything to anybody but the ones with the aptitude for what is being taught rise to the top....
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    Re: Independent Service

    I hated doing it. My shortcoming. I didn't mind so much going door to door and handing out information about my company but I approached it as a service tech and not a salesman. What is the old...
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    Re: Independent Service

    Good points. When I started I did the leasing thing when I sold new stuff. Now I sell refurbished with 3 equal payments if they can't write a check for the whole amount. I'm sure I've lost sales...
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    Re: Independent Service

    I agree with Mr. Carpenter. Even though him and I have differing viewpoints on how to go about with your business you've got to have enough money to survive for x amount of months.
    Fortunately...
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    Re: Independent Service

    Wow you make good points. We can only hope the original poster looks at these and is able to get some good information from different points of view on starting and running his copier sales and...
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    Re: Independent Service

    Excellent points.

    I started when things were analog. Profits were higher back then. I remember when the internet started affecting my pricing for parts. I had a customer that I quoted a price for...
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    Re: Independent Service

    Good Information

    I guess it depends how fast you want to grow. Look at independent car repair places. They make their money from service only. These companies don't work on new stuff but cars out...
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    Re: Independent Service

    Both. Of course existing is a little better because you have a history.
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