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go into the driver, under preferences, then valid access. put in the user code they use to make color copies.

Thank you so much blackcat!!! That's awesome!

Blizzoo, I did see that A4 chart but if you have the test chart needed to calibrate it, please send it to my email.....

Thank you guys so much!!...

or the DF -617 installation manual. i have been all over Konica Minolta site and have been able to find NOTHING!!! i have the theory of operation and the service manual.

Any help would be...

the copier tech that had the call is an experienced tech and not a parts changer. its actually offest a couple of mm. the skewing issue has been taken care of its just the offset of the original...

Just FYI, I have not been out there yet. A technician has been out and I have not yet.

yeah and that's what i am screamin'. that's exactly what i want to do to show the customer.

I didn't realize that there would be different specs for different models. With Ricoh, it's the same across the board. Either way, it's a Bizhub 360. I have looked in all the manuals I have,...

I have been looking but cant find anything that says what is "within specs" according to Konica. What i mean is, a customer will place an original in the DF landscape. The MFP will rotate the image...

looking at what i wrote, there was something ver important missing. The one important thing is the type of fiery, which is an IC-408 and it does not support SSL. Sorry for wasting anybodies time...

customer switched ISP and now it requires SSL. Does model support SSL? if so how does one go about setting it up? This machine also has a fiery. Thank you in advance for any help.

The Cover or Slip Tray in user tools under paper settings are not turned on are they? If the slip is turned on and pulling from tray 1 between sheets, that could be an issue...

Hello and good day! You will have to manually put a 9 in front of every fax going out. One way around it is too create a user box with the 9 and then the #. That way all you would have to do is hit...

you know you can go through the WIM and see the service codes on there, right?

sounds a lot like a c410/411 printer when the customer lets the toner run out and doesnt replace it and by the time the toner is replaced, the developement unit has no toner in it so it throws that...

Well come to find out, somebody(the customer), somehow was dicking around and created a group within a group and had it forawrding to the ifax. So it was coming through, only not in PDF. After...

If a batch script means i have to go into the customers puter and make some changes, we dont do that. We shouldn't have to do that anyway since, according to "Ricoh" it should work...

Set up customer to forward faxes to a group email. Once they recieved the email, it was in TIFF format. Went to Switch 21 bit 3 and it was already on 1, which should be PDF. Switched to 0 and it...

Basically, the toner has been completely depleted from The development unit therefore it's throws that code. The color registration cannot complete without the toner.

looks like its been awhile since anybody has replied to this. I have have similar codes and come to find out, the customer has let the toner run completly out and the developer unit is out of toner....

Those Development units are not interchangeable...if you notice when you look at the parts manual, they all have different part numbers. They come with developer already in the dev unit.

I too have had issues with that bridge Mylar, only it jams on me instead of dog ear. If its not butted up against the side of the bridge unit EXACTLY, it will give you issues

if you remove the finisher completly, along with the bridge unit, does it still dog ear? i mean, it could be the bridge unit...

This might sound silly but have you checked the rest of the machine for jammed paper? On some of the older machines, there would be a paper jam in the finisher or vertical paper path even though it...

We happen to have Windows 8 on our demo floor along with a C4502A. We tried setting up scan to folder and of course it did not work. Tried messing with regedit with no luck. After about an hour of...

Called Ricoh and they sent me this email.

Several complaints have come in regarding toner "smearing" on LTR SEF, LGL, and 11x17. It was previously advised to replace the developer units. This...