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Type: Posts; User: Donnie

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  1. Thread: Kyocera 3655

    by Donnie
    Replies
    13
    Views
    2,675

    [Error Code] Re: Kyocera 3655

    Ours has been working as well. Thanks.
  2. Thread: Kyocera 3655

    by Donnie
    Replies
    13
    Views
    2,675

    [Error Code] Re: Kyocera 3655

    We have a 3645 with intermittent f244. We were advised to back up current data. Wipe memory with sim. 21. Uninstall driver using uninstall software . Firmware , then reinstall driver. I think this is...
  3. Replies
    5
    Views
    891

    Re: Ta 3552 ci C0800, J0100

    2ND-0131. Thanks.
  4. Replies
    5
    Views
    891

    Re: Ta 3552 ci C0800, J0100

    This has taken care of the problem. Thanks.
  5. Replies
    5
    Views
    891

    Re: Ta 3552 ci C0800, J0100

    Thanks for the reply. Turns out this is an issue our rep. has seen before. There is a q/a pertaining to dp grounding. So far the machine has been working. I will update post next week after customer...
  6. Replies
    5
    Views
    891

    Ta 3552 ci C0800, J0100

    Codes are happening in copy mode, customer will clear Jam in case of j0100, or pwr on/off for C0800. Firmware is up to date, fuser has been replaced per webinar specifically pertaining to these...
  7. Thread: Samsung X3280nr

    by Donnie
    Replies
    1
    Views
    805

    [Error Code] Re: Samsung X3280nr

    Ordered hd from HP. Problem solved.
  8. Thread: Samsung X3280nr

    by Donnie
    Replies
    1
    Views
    805

    [Error Code] Samsung X3280nr

    Getting error codes s1-2411 and s1-2420, video board hdd error listed on event log. Manual says hard drive failure. Replace hard drive. No specific instructions. We have replaced the hard drive with...
  9. Replies
    16
    Views
    2,541

    Re: Katun color toner

    Sorry, I should have stated. Nothing but genuine through warranty period. My experience with 3 rd party toner has not been good. Usually I can tell if a customer is using generic because they call in...
  10. Replies
    16
    Views
    2,541

    Katun color toner

    Looking for feedback on Katun color toner , particularly tk572,tk592. Replacements for 5400,7035 printers. 2126,2626 mfp's. Thanks.
  11. [CQ] Lj 9050dn, black on rear edges of duplexed prints.

    Black strip about 1-2 mm wide on machine rear, only on duplexed prints. Machine is at a bank, customer only uses this machine for jack henry statements. We have ran word docs and problem is there...
  12. [Error Code] Re: Cannot connect to authentication server, 420i,3050ci

    ldap is off. Turning control panel lock on/off makes no difference. Thanks for the replies. I have worked around this problem on my 420i. The 3550 is another techs issue. I will post the solution...
  13. [Error Code] Re: Cannot connect to authentication server, 420i,3050ci

    Where is this setting? Thanks.
  14. [Error Code] Re: Cannot connect to authentication server, 420i,3050ci

    I have authentication turned off under advanced tab on web page. Is there somewhere else it should be set? Thanks.
  15. [Error Code] Re: Cannot connect to authentication server, 420i,3050ci

    I have tried sim 21, and format. Have reset everything via the web page. Thanks.
  16. [Error Code] Cannot connect to authentication server, 420i,3050ci

    I have a 420i that I cannot get into the system menus. We also have a ta 3050ci that we cannot access. I believe someone has changed the machine admin. User name and or password. Does anyone know...
  17. Replies
    7
    Views
    738

    Re: Scx8128na fax locks up

    I am going to record the error log, update firmware. What do you mean Samsung fax cable? The supplied phone line? Thanks for the responses.
  18. Replies
    7
    Views
    738

    Scx8128na fax locks up

    New machine, took the place of a Kyocera 2550. When faxing it intermittently locks up. Status will show sending, or sometimes held. Has stayed in this state as long as an hour. Customer eventually...
  19. Replies
    2
    Views
    429

    Re: I'm 4500i scanning to mac

    Pdf's and jpegs are fine.
  20. Replies
    2
    Views
    429

    I'm 4500i scanning to mac

    We have a customer who has upgraded from a 5035 to a 4500i. They scan tiff color images to e-mail on Mac's. When they try to open it, they get the message unrecognizable format. He has tried changing...
  21. Thread: Arm 550u

    by Donnie
    Replies
    4
    Views
    634

    Re: Arm 550u

    No, it doesn't have a security kit installed. We have not sold sharp in a few years. With a security kit, does it reboot every time an operation is completed? Thanks.
  22. Thread: Arm 550u

    by Donnie
    Replies
    4
    Views
    634

    Re: Arm 550u

    I did stop by yesterday, could only stay a few minutes due to prior appointments. I removed the finisher, cleaned corona, checked the operation. That's it so far. Thanks.
  23. Thread: Arm 550u

    by Donnie
    Replies
    4
    Views
    634

    Arm 550u

    Machine has around 780k, has stapling finisher, used as a stand alone copier. After it completes each copy job it reboots as it is cycling down. All functions work and it will complete each job, no...
  24. Replies
    11
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    4,223

    Re: KM 5050 duplex printing error(cassette 1)

    Replace entire vertical feed assy.
  25. Replies
    1
    Views
    447

    opions on samsung mfp line, color and b/w

    We have a rep. really working us hard. I was wondering about the reliability and cost per page, yields etc. We sold a few of the clx 8380. I'm glad we only sold a few as they are expensive to...
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