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Type: Posts; User: Mark Bbb

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  1. Re: Ricoh mfp's "toner near end" automatic email notification.

    Today a customer told us that she has waited until the mfp has stopped to replace toner and asked if we had any email.
    No!
    So we go back to the old method :(.
    But as mentioned here before, it...
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    Re: imc3000 offset (ghost image) - sometimes

    The ghost image was on a normal 80 gr paper.
    But because this machine is located in a separated room and the users are located at different locations in a big office my contact don't know if the...
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    Re: imc3000 offset (ghost image) - sometimes

    No, it did not solved this problem.
    Yesterday there was (only) one printout (b&w) with ghost image...
    The time between the above edited post (last week) and now it was ok.
  4. Re: Ricoh mfp's "toner near end" automatic email notification.

    Dear C.T., it is a mpc3002, that did not send any email for "toner empty" because customer had replaced the toner before machine has stopped for this.
    A solution is to educate the customer, but 3...
  5. Re: Ricoh mfp's "toner near end" automatic email notification.

    Hoi C.T., we have this experience also.
    I have emailed Ricoh to see if they have a solution.
    Perhaps meanwhile any new ideas (thanks in advance!!!)?
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    Re: imc3000 offset (ghost image) - sometimes

    Seems that the letterhead is the issue.
    We have put this tray on medium thick and it seems that this setting the problem has solved...
    Thank you for your inspiring help.
  7. Re: Ricoh MP C2004 Wireless Connection Issue -Wrong IP address pick up from the ISP r

    IP addresses for wifi are not the same as IP addresses for LAN.
    That will explain the x.x.0.xand x.x.100.x
    If your mpc2004 is connected to a wireless router, or with a switch that connect with this...
  8. Re: im c300 - machine ok but why does it say on panel - CALL PM SERVICE?

    Is it a new machine?
    Perhaps the user counters where set to 0?
    There is a dealer in the Netherlands who does that.
  9. Re: MP 4002 and SR3110 does not staple, only printing

    Connect your lap top, same problem?
  10. Re: MP 4002 and SR3110 does not staple, only printing

    Erase driver and port, and reinstall the printer
  11. Re: MP 4002 and SR3110 does not staple, only printing

    or the print driver is not pcl6 Ricoh mp4002
  12. Re: imc3000AZ - sometimes landscape orientation in portrait scanned documents

    The scanner user manual says this about ocr (translated with a robot):
    "The vertical print direction of a nearly blank page may not be determined correctly."
    Could this be a link to the problem?
  13. Re: imc3000AZ - sometimes landscape orientation in portrait scanned documents

    It is the Ricoh OCR software.
    A successful latest firmware upgrade did not solve this problem.
    The user scanner manual say this (translated with a robot):
    "Vertical direction correction in...
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    Re: imc3000 offset (ghost image) - sometimes

    I do not understand what you mean;
    where is this second blank page located?
    You mean that these 2 pages come together, as sticking to each other?
    The distance between the original and the ghost...
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    Re: imc3000 offset (ghost image) - sometimes

    I've done the update, no good.
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    Re: imc3000A firmware package latest

    True, but it is easy living when you can solve a problem just by updating the firmware with Teamviewer when customer is miles away...
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    Re: imc3000A firmware package latest

    ok, it works fine, but i needed to put this software in the firewall to accept it's activity.
    Also it was necessary to install it as administrator, not as user, with no password.
    Strange but true. ...
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    Re: imc3000A firmware package latest

    I download the software on my pc, and what next? There is no execute file as far as i can see :confused:
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    Re: imc3000A firmware package latest

    Dear Terramobil: when customer install this on his pc (server), then automatically this software will detect the Ricoh models and then automatically update the firmware? :confused:
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    Re: imc3000A firmware package latest

    Sandy, doesn't this need @remote?
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    imc3000A firmware package latest

    Anyone, please?
  22. imc3000A sometimes DF jams at regis. sens, first original

    Is there an RTB for this issue?
  23. Re: imc3000AZ - sometimes landscape orientation in portrait scanned documents

    They use the ocr software from Ricoh itself...
    Ricoh told me to set sp2-031-001 on 1 and -002 on 1 (or 2 to check).
    No good.
    Have Ricoh asked for a users manual...
    :confused:
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    [Jamming] Re: Ricoh imc 300 Doc Feeder Jams

    imc3000A same problem, sometimes jams with first doc feed in...
  25. Re: printer preferences from old machine to new machine

    Imgur: The magic of the Internet
    This has been solved.
    The tray settings were pre-defined in "pagina-instelling" (page-settings).
    Located at the bottom of the picture.
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