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Type: Posts; User: Rusty.Harris

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  1. [Dead] Re: toshiba 3508 no boot / powerup failure

    Not "posting" past the system board. Can you get into FS mode?
    If so, can you get into HS mode? If not, something scrambled handing off
    from system to logic.
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    Re: 8508A blur image

    Well, it wasn't the fuser. I'm having the tech do the image dimsional adjustements...
    You know the distance between the 1st & 20th, 2nd & bla bla bla.
    I took a closer look under magnification, and...
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    Re: eS3505AC Fax icon faded out

    Had a strange one where the customer (university) wouldn't change the admin password from default.
    Almost every Monday, I'd get a call (EBN) that it wouldn't hole punch.
    When I'd get there, it...
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    Re: 8508A blur image

    Yep, looks pretty much like it. Told the tech, before you swap out the fuser, stop the machine before the paper moves from the
    alignment roller & pull out the transfer belt and look at the image...
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    8508A blur image

    Tech brought me one. This ONLY happens in letter-r mode.
    Letter mode is perfect.
    Image, from lead edge to about halfway looks fine. From half way to the tail, it's similar
    to a double image. A...
  6. Re: Anyone have trouble accessing FYI.Toshiba.com?

    Brave is a chrome engine, but has more privacy.
  7. Re: Anyone have trouble accessing FYI.Toshiba.com?

    I typically use the brave browser.
    I cannot get it to access using brave, IE, or edge.
    But it will load, with Google Chrome.
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    Re: ADI HDD and SATA HDD

    Didn't know he had asked this before. Apparently he won't read?
  9. Thread: Firmware

    by Rusty.Harris
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    Re: Firmware

    If it has ever had an ADI wipe drive, it cannot be reverted back to a non wipe drive.
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    Re: ADI HDD and SATA HDD

    The ADI or "wipe" drive is a specific HDD that comes standard in every Toshiba TEC copier.
    You cannot replace it with a standard HDD, as these ADI drives are more secure. If you
    attempt to move...
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    Re: Converting Lgc 356 to 506

    Connectors are usually different, probably won't "fit".
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    New Edocs coming

    Service manager was in a webinar with Xerox, said the new edocs for viewing xerox manuals
    are on the way. Anyone know which browser, if any, they are going to use?
  13. Anyone have trouble accessing FYI.Toshiba.com?

    Last couple days, it's like the site isn't there.
    One tech said it finally came up, but was the OLD site, which they got rid of at the beginning of the year.
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    admin pasword, EC7836

    Got handed a demo 7836 that SOMEONE changed the default admin password.
    Tried the s/n, 1111 still won't let me in. Someone must have change it.
    What's the normal procedure for resetting the $#*%^...
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    [Electrical] Re: HDD Problem

    I forget where the cutoff was, but some of the older machines came with a standard HDD, but, you could upgrade them to
    an ADI wipe drive. If it ever had a wipe drive, you can't downgrade it back...
  16. Thread: Hey Rusty

    by Rusty.Harris
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    Re: Hey Rusty

    Yeah, not just Toshiba machines either. Our warehouse guy tracked down an order we've been waiting on since JUNE.
    He somehow found it not 10 miles from our office at a FedEx warehouse. He spent a...
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    Re: Reset password

    Since this was a "used" machine, you might be better off to make sure EVERYTHING (but the meters) are reset back to
    factory, and ALL other customer data is gone, by doing a decomission. 08-8615...
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    Re: e-studio 281c

    Yeah! I remember all those national account 351's they turned into black only machines. What a joke.
    I think it's also why when we get 4018A series or 3015AC series machines as national accounts,...
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    Re: C471 AFTER replacing the belt holder!

    I asked a couple of the hotline guys that last year that know me....they said well, ummm...ahhhh...
  20. Re: 8518a "Adjusting. Wait until printing resumed"

    I think TABS default position is to point to the fuser/IH board, TSB's that have to do with the fuser.

    It's a shame too. The fuser in the old 5520's were an issue, but when the 5540's & 5560's...
  21. Re: 8518a "Adjusting. Wait until printing resumed"

    I sent a slack message to my techs Monday when I saw the eastern regiional conference calls posted on FYI about that door switch.
    I've told them if they get more than one 471 after the codes are...
  22. Re: 8518a "Adjusting. Wait until printing resumed"

    Well at least you have the 1600 firmware, which HOPEFULLY will help with the C471 issues. That, has been a NIGHTMARE.
    We don't have the issues with the 55,65CPM machines. We told Toshiba over 18...
  23. Re: C8170 how to set specific tray for incoming faxes

    I'll have the tech check and see if that works. LOL, we called Xerox, THEY weren't sure how to do it either.
  24. C8170 how to set specific tray for incoming faxes

    I couldn't find it either, but how do you set a specific tray, to be for incoming faxes only.
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    Re: Toshiba 1600 firmware

    Yeah, noticed the polices in the cloud are gray. I was told there was suppose to be some sort of
    webinar or something for sales, regarding "new features" with Elevate among other items.
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