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Type: Posts; User: Mark Bbb

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  1. Replies
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    Re: Kyocera Ecosys M5526cdw - firmware

    Hoi Ropariva: Thanks. Scanning is not working anymore and customer blaims firmware... Better he looks in the settings first...
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    230

    Kyocera Ecosys M5526cdw - firmware

    Hello,
    I'm a Ricoh certificated tech and a customer ask me to update the firmware for his Kyocera.
    The actual firmware-version is 2r7_2000.002.505.
    Can anyone do me this faveur?
    Thanks in...
  3. Re: mpc3002 scan to folder - cable versus wifi

    Sandmanmac: printing is ok. For testing here at our office i erased the driver and tried scanning: no problem! Even without gateway scan is succesfully! But DNS is needed. As someone mentioned here...
  4. Re: mpc3002 scan to folder - cable versus wifi

    Dear Gift, I don't know, it's a highly secured box, but the IT'er promised us he will give us more info monday. I'll keep you informed.
  5. Re: mpc3002 scan to folder - cable versus wifi

    Gift, as far as i have tested, even without a gateway IP it will send the packages succesfully on a wired network. DNS IP is needed.
  6. Re: mpc3002 scan to folder - cable versus wifi

    Thank you sir, we will check this out.
  7. Re: mpc3002 scan to folder - cable versus wifi

    Workgroup or domain setup? Guessing the former unless it's an Azure AD setup.

    Rhon, shortley the it'er will inform us how this network is setup.
  8. Re: mpc3002 scan to folder - cable versus wifi

    [QUOTE=rthonpm;1922372]
    If the computers are using Microsoft accounts for login, how are you trying to authenticate for scanning? SMB needs a local or domain account to authenticate against.
    :),...
  9. Re: mpc3002 scan to folder - cable versus wifi

    Luca, i persume you mean with "the system registry" that log data for the it'er?
  10. Re: mpc3002 scan to folder - cable versus wifi

    Gift, the mpc3002 is connected with a cable to or the firewall or the router.
    The it'ers here are not so open minded :(.
  11. mpc3002 scan to folder - cable versus wifi

    Hello!
    With lan cable ok, with wifi not ok.
    Netbios recognizes and find these packages and try to deliver them to the wright host (or firewall, that is not very clear to me); but host don't receive...
  12. Replies
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    360

    Re: c307 scan to folder

    Dear Codex, Customer don't want the gmail...
  13. Replies
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    360

    Re: c307 scan to folder

    Is a firewall (device) capable to block a scan to folder?
  14. Replies
    6
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    360

    c307 scan to folder

    Hoi,
    Perhaps (very) stupid questions, but i need to know the theory well to troubleshoot a problem.
    1. Is it necessary for a good working scanning to folder that the device is installed as a...
  15. Replies
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    Re: Ricoh MPC 2051

    Oeps i'm a grave digger.
    Dear Stormhammer, is D1054385 an ass'y for this, or do you need to order more parts?
    Just want to let you know that sp1121 does not exist anymore after firmware...
  16. firmware upgrade via sp menu - f.i. imc2000

    Hoi,
    E71 error when we select firmware upgrade via sp mode on a
    imc2000
    and at a total different location als with a
    mpc3003
    Could it be that the firewall is blocking his path, because when we...
  17. Replies
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    1,591

    Re: MPC2003 white image repeat

    looks like a (dis)charge problem to me.
    Transfer issue perhaps.
  18. Re: mpc3002 jams with tray 1 paper did not move

    Do you use the pick up belt D0892830 for mpc3001 or just the AF030085 (as i do)?

    Paper feed rollers:
    AF030090 serie MP4000 GREEN
    AF030085 serie C2800 C3001 C3002 ORANGE
    AF030094 serie C3003...
  19. mpc3002 jams with tray 1 paper did not move

    I replaced tray 1 paper feed unit ass'y with a referbished one (new one way's and paper feed rollers).
    Problem remains.
    I checked the serv manual 3002 & 3001 for details about the paper feed...
  20. Re: Ricoh mfp's "toner near end" automatic email notification.

    Breakthrough!
    Our new IT'er has found the problem.
    In auto email notification, at the bottom it says:
    "detailed settings for every item"
    There you can set the time after when it must sent an...
  21. Replies
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    Re: Ricoh MPC4503 scan problem

    you need to initialize the folder path again in the address book together with the log in
    AND
    the scanner ip address needs to be defined in the firewall and mail server as safe.
  22. Re: Ricoh mfp's "toner near end" automatic email notification.

    Today a customer told us that she has waited until the mfp has stopped to replace toner and asked if we had any email.
    No!
    So we go back to the old method :(.
    But as mentioned here before, it...
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    946

    Re: imc3000 offset (ghost image) - sometimes

    The ghost image was on a normal 80 gr paper.
    But because this machine is located in a separated room and the users are located at different locations in a big office my contact don't know if the...
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    946

    Re: imc3000 offset (ghost image) - sometimes

    No, it did not solved this problem.
    Yesterday there was (only) one printout (b&w) with ghost image...
    The time between the above edited post (last week) and now it was ok.
  25. Re: Ricoh mfp's "toner near end" automatic email notification.

    Dear C.T., it is a mpc3002, that did not send any email for "toner empty" because customer had replaced the toner before machine has stopped for this.
    A solution is to educate the customer, but 3...
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