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Type: Posts; User: KenB

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  1. Replies
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    Re: Tech Support Lately

    To the best of my knowledge, help desk folk are typically paid nowhere near that amount. There may be a few specialists who do, but they would be very few and far between.
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    Re: Tech Support Lately

    My favorite is when they have no reasonable reply to whatever I call for, but then finish with “Is there anything else I can help you with today?”

    Yeah, howzabout answering my original question....
  3. [WTF] Re: The worst industry to install/service copiers for.

    Ever notice that the higher the grade level, the dumber the teachers seem to be?

    Elementary schools are normally very easy to work with, while junior highs are a bit tougher.

    High schools are a...
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    Re: i Series printing with mac

    Try installing the PostScript driver on a PC and see what happens to help isolate the problem.

    I would highly recommend installing it on your notebook and not on one of their PCs. No point in...
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    Re: PCL 5 DRIVERS FOR CS 3511i ???

    X2 on not using the HP drivers on a permanent basis.

    It sounds like a great idea at the time...but it WILL bite you eventually. :(
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    Re: i Series printing with mac

    Are the Windows machines printing with PCL or PostScript? (Sorry, I donít know this model at all.)

    I would assume the Macs are printing with PostScript.

    Iím asking because if the PCs are using...
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    Re: FierY Upgrades to Win 10

    AFAIK, Fieries NEVER support upgrades to newer OSes in the field.

    Any upgrade would need to come from EFI.

    I can almost guaranty an in-place upgrade would would crash it, and necessitate...
  8. Re: New old stock ricoh mp c6000 just starting up and have problems with sp sc410

    No guarantee that any dealer would take on a relic this old.

    There is a strong chance that parts would not be available, at any price.

    It would be impossible to stand behind any parts...
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    [Misc] Re: Ricoh adding characters to card number

    I doubt this can be resolved from the Ricoh side.

    Did you check with the vendor of the card reader?

    A lot of times they have a utility to create a profile which you download to the reader.
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    [Misc] Re: Ricoh MP 501 update Java

    Make sure the rest of the firmware is current, too, especially System /Copy, Network, and Engine.

    If the Java is too new for the rest of the machine, baaaaad things will happen.

    Java requires a...
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    Re: Scan to to folder/scan to email (mp 6001)

    All of which should be billable time.

    Yeah...right. :mad:
  12. Thread: My new handy tool

    by KenB
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    Re: My new handy tool

    In a pinch, you could always get temporary replacements at your local McDonalds. :p
  13. Thread: USB Local Printer

    by KenB
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    Re: USB Local Printer

    Some years back I had a Ricoh MP 161 in a state office.

    Their policy was that no printer was to have a network connection, USB or parallel connections only. The machine was connected USB to one...
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    Re: Bittersweet CTN side

    It’s not just in our industry.

    My first job during and after college was at a Radio Shack knock off. Something like 83 stores in all.

    This was back in the mid and late 70’s, when some devices...
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    Re: ricoh customer engineer tool

    Unfortunately, many of these great new tools and features only work with very new models.

    The technology they require simply doesnít usually exist with the older equipment.

    Like it or not,...
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    Re: Christmas greetings

    ;););)Merry Christmas, Everybody!! ;););)
  17. Re: ricoh mpc 3501 go daddy virus scan software problem

    I politely, but totally disagree on the Mac part.

    Macs get viruses, too, just not as commonly.

    I had an ad agency customer some years back with a Mac server and 5 or 6 workstations...they ALL...
  18. Re: ricoh mpc 3501 go daddy virus scan software problem

    You are correct on those limits; I was thinking they were lower than that.

    From their site:

    What is the difference between a free account and a paid account?Free accounts come with a monthly...
  19. Re: ricoh mpc 3501 go daddy virus scan software problem

    While SMTP2Go works well, you only get a limited number of daily transmissions with a free account.

    Not sure what that number is, but I know it’s pretty low.

    If the customer has a Windows...
  20. Re: ricoh mpc 3501 go daddy virus scan software problem

    I had several customers go cheap and use GoDaddy...never with good results.

    Of course, it was always a copier fault.

    I set a few of them up with a free GMX.com account, and never had an issue....
  21. Re: AirPrint not working on MP C6003 but does on C6502?

    I agree.

    As new models emerge, the security tends to get tighter and tighter, so this is no surprise.

    I've heard that the 06 series will require a note from home before they can send or print...
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    Re: Cost of electricity?

    Ouch, that really stinks.

    Sorry to hear that reliable power is at such a premium.

    It's one of those things that never even really gets thought of in so many areas of the world...until it's a...
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    Re: MAC printing House Plans, Slow Spooling

    How is the PDF being created?

    Is it simply being saved as a PDF by the app, or are you using Acrobat or the like to distill it?

    Acrobat gives you the opportunity to use the PPD for a target...
  24. Thread: Ricoh MP C3004

    by KenB
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    Re: Ricoh MP C3004

    I work almost exclusively with these types of enablers, and have found this to be a rare, but not an unheard of problem.

    I've even seen firmware updates break Ricoh's own software, such as...
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    Re: AS/400 printing from Kyocera Taskalfa

    Glad to help!
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