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  1. Thread: U2-74

    by mloudy
    Replies
    9
    Views
    393

    Re: U2-74

    04.50.Z2.00 updated to 05.00.Z2.00
  2. Thread: U2-74

    by mloudy
    Replies
    9
    Views
    393

    Re: U2-74

    The machine must have ran with the U2-74 in the background as the customer only placed 3 service calls for this error.
    Calls were placed on:
    10/19/2021 1:02PM
    10/21/2021 12:50PM
    11/8/2021 1:00PM...
  3. Thread: U2-74

    by mloudy
    Replies
    9
    Views
    393

    Re: U2-74

    I am working up a timeline using MICAS and email alerts for our U2-74. Many of them occured at 3AM or at least that is when MICAS logged them. I am certain the machine kept working with the U2-74 for...
  4. Thread: U2-74

    by mloudy
    Replies
    9
    Views
    393

    Re: U2-74

    In our case it was when faxing. There were several receiving issues leading up to the U2-74. Five in three months prior to replacing the pwb.
  5. Thread: U2-74

    by mloudy
    Replies
    9
    Views
    393

    Re: U2-74

    We had a MX-2651 that went into U2-74 three times in three weeks. The first call we upated the firmware. We ended up replacing the MFPC-SCAN pwb on 11/8/2021 and it hasn't came back.
  6. Thread: Sharp AR6020DV

    by mloudy
    Replies
    5
    Views
    381

    [Misc] Re: Sharp AR6020DV

    A 22-6 is an internal print out with all kinds of info. Enter SIM mode and print it.

    The LSU window is directly above the drum and can been seen after you remove the drum. It will be a narrow...
  7. Replies
    9
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    482

    Re: Sharp Mx-6071 Not showing waste toner full

    I receive "Replacement the toner collection container required soon" alerts through email eventually followed by "Replace waste toner box"

    Anything from the MX-C300P and MX-3100N to the MX-6071. ...
  8. Replies
    4
    Views
    365

    Re: Lexmark XC4140 with Apple OSX 12 Monterey

    I found nothing past OS 11.

    Monterey was released 10/25/2021 so I would hope the customer understands it takes a little while for programmers to write new drivers that then have to be approved....
  9. Replies
    4
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    365

    Re: Lexmark XC4140 with Apple OSX 12 Monterey

    Which wifi adapter are you installing on the MFP? 27X0823 ?

    We have had so many problems with the wifi adapters disconnecting that we have told the sales reps that for the time being the XC4143...
  10. Replies
    9
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    482

    Re: Sharp Mx-6071 Not showing waste toner full

    Check this soft switch:

    SIM 55-3
    Soft Switch 32 Bit 4
    Waste Toner Near End Alert MIB

    When you do a 22-6 I think any soft switch that isn't at default will highlight black.
  11. Replies
    9
    Views
    482

    Re: Sharp Mx-6071 Not showing waste toner full

    The next time you come across one in that condition enter SIM 30-1 and ceck the state of TNFD, Waste toner full detection sensor.

    Once you replace the waste container check it again.

    I wonder...
  12. Replies
    9
    Views
    482

    Re: Sharp Mx-6071 Not showing waste toner full

    As for MICAS I would make sure that "Waste Toner Almost Full" is checked in the Alerts Message settings in the copier. That is the only thing I can think of as to why it didn't report.
  13. Replies
    3
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    279

    Re: Sharp MX5111 Scanning Issues

    Try a 2 - 2 scan through the ADF and see if you get one good side and one bad side.
  14. Replies
    3
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    374

    Re: SD CARD Replacement Options.

    SDSDUNC-016G-GN6IN
    We buy these in 10 packs and have never had to replace one once installed.
  15. Thread: Sharp mx m620u

    by mloudy
    Replies
    2
    Views
    291

    [Error Code] Re: Sharp mx m620u

    With Sim 27-1 you should be able to disable the U7-00.
  16. Replies
    12
    Views
    800

    Re: Mx-m3570 drawer 2 inop

    Does it only say Open Tray 2 or is there more to the message like ..and add paper?

    What is the code that you cleared in in service mode?
  17. Thread: Sharp color mfp

    by mloudy
    Replies
    2
    Views
    306

    Re: Sharp color mfp

    Any of the MX-xxx1 series.

    Are you talking about doing a Dealer Buyout to Keep on a lease? That would be the way to go if you were the serviing dealer for the last 3 years.

    There are options to...
  18. Replies
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    2,027

    Re: What is everybody doing about TONER?!

    We are starting get calls asking for Konica toner. These are not our customers as we are a Sharp and Lexmark dealer. Their dealer must be telling them it is an industry wide problem because some of...
  19. Thread: Lexmark XM5263

    by mloudy
    Replies
    2
    Views
    299

    Re: Lexmark XM5263

    We have seen the loss of settings and apps too.

    If firmware is really old you might try to update it to a newer version THEN to the newest version. Unlike Sharp that keeps all the firmware updates...
  20. Replies
    1
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    301

    Re: Finishers and Accessories

    In Advanced View you should see all the accessories listed under the Main tab. You may need to scroll down.

    51029
  21. Replies
    11
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    1,121

    Re: Delivery Truck/Liftgate

    So some of you don't have the need for a work snow plow? Nice.

    I just went to the plow dealer today to get mine transferred from my Excursion to a Ram. We also have to keep a skid steer loader...
  22. Thread: NG codes

    by mloudy
    Replies
    5
    Views
    586

    Re: NG codes

    In the Service Manual for the fax module. A stupid place to put scanning errors if I an reading it right but with wording like "Scan to FTP" I am certain that is scanning over a network.
  23. Thread: NG codes

    by mloudy
    Replies
    5
    Views
    586

    Re: NG codes

    I have no idea if I am reading the manual correctly but this might help. Are the scanned dacuments over 999 pages?

    Communication report main code
    NG90 XXXX
    After reservation by re-operation of...
  24. Thread: DX-B352P Parts

    by mloudy
    Replies
    1
    Views
    282

    Re: DX-B352P Parts

    Sharp does not have a Service Manual for this so I don't know if you could get parts even if you knew a part#.

    I think this is also told as a Lexmark B2236. They look exactly alike. The Service...
  25. Replies
    19
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    1,039

    Re: Sharp MX C301w Owner´s help required

    Only if there is a quality problem. The end user can easily clean the main chargers and laser slit plates as long at the cleaning tool is still attached to the inside of the front door.
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