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So it looks like twain is the only option? Better that nothing i guess.

+1, +2, +3, If you can get firmware, use it. So many techs fight problems that are fixed with firmware. I realize not everyone can get it, but most that can, still don't use it.

Pull out the ITB assy. and take the lower plates off. Are they real dirty? Clean them and check to see if the front and rear edges of the ITB are hanging down, the belt stretches and hang low on the...

Phil I don't see anything in the manual about initializing the polygon, what page did you see that on?

Why are you replacing the HDD?

He says he wants to remote into the machine, so I figured it has internet.

Just turn on Auto Remote Firmware Update (ARFU) and be done with it. SP5886-111 to 1

1+ Yeah I have seen SC899 on other models caused by a bad HDD.

I was just saying it's a good idea to always update the firmware when you obtain a new machine, new or used does not matter, to head off any problems. A lot of people are just living with problems...

Why not update firmware, it fixes a long long list of issues, most commonly scanning, but many others as well.

LoL, this just made me laugh.

Don't forget to clean all four slit glasses before running ACC.

If you still have a problem after reflashing all firmware, try reformatting the hard drive. Update Java. Try removing the Fax board.

Go into IO mode and run the motors to chech for the noise. Try to run the motors with the PCDU removed.

You can not keep a Pro 9210 serviced without the proper training, I'm surprised that you would even try. Give up and call a proper tech.

I think the card identifies as nonbinary.

47591

Did you load the driver like it says on page 15 of this doc?

the link is not even a useful if you have access to Ricoh, it just takes you to the TSRC home page.

I'm thinking black pcu. How many copies on the PM items? What model machine?

Go see what model finisher it is and report back.

I think I can help with this, I might PM them in German and make them translate it.

If it is fuser related, check the paper tray settings, could it be set for heavier paper? Another random thought, How's the voltage at the wall? And yes, clean the thermistors.

Do you know what SP that is?

Too quickly.

SMTP2go is free if they are doing 1000 or less scans a month. If they are doing more than that it's not unresonable for them to pay a little $ each month for the service.

SMTP2GO size limit is...