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  1. Replies
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    Re: IM C4500 CAP Error After Firmware Update

    If you dig into its config files deep enough, you can find the URLs that RFUT goes out to for firmware.
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    Re: IM C4500 CAP Error After Firmware Update

    Yes, it’s Streamline NX.

    Also, since Device Manager NX (DMNX) has been discontinued, SLNX is its replacement.

    SLNX combines CAP, ELP, and GlobalScan.

    The older versions of SLNX (1.x and 2.x)...
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    IM C4500 CAP Error After Firmware Update

    Hey, All,

    Lately, after updating the firmware “package” on this model, we’ve gotten a handful of them sporting an error that they couldn’t communicate with a CAP server, even though CAP was never...
  4. Re: CA State Copier Machine(s) - Unable to load System SP

    Still no mention of model number(s) here.
  5. Thread: HDD 100% Usage

    by KenB
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    Re: HDD 100% Usage

    As for me, my personal PC has only the bare essentials installed: Windows 10 Pro (hesitating on jumping to 11 just yet), antivirus, Microsoft 365, (Acrobat) Reader, Chrome, a password manager, and...
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    Re: resignation Mark Bbb

    Good luck and may God be with you. ;)
  7. Thread: SNMPv3 Question

    by KenB
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    Re: SNMPv3 Question

    Some applications, such as SLNX, and formerly DMNX require SNMP for device management.

    Those same customers frequently run printer vulnerability checks, with some fairly sophisticated network...
  8. Thread: SNMPv3 Question

    by KenB
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    SNMPv3 Question

    Hey, All,

    Has anyone sucessfully set up SNMPv3 with current model Ricoh machines?

    A customer would like to disable V1 and V2, and just go with 3 in order to tighten down their security.

    I...
  9. Re: Ricoh Firmware Update Tool!! Oh wait, it doesn't work.

    Just a follow up.

    The firmware versions in the pkg file were all well behind the separate versions.

    I downloaded all of them (something like 28), extracted them then used the firmware packaging...
  10. Re: Ricoh Firmware Update Tool!! Oh wait, it doesn't work.

    I just tried the tool on an MP C4503.


    While it updated the Java to the latest version (which was nice), it said that the firmware currently installed (which it did read correctly) was current,...
  11. Thread: HDD 100% Usage

    by KenB
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    Re: HDD 100% Usage

    It’s also for that very reason than some apps need to be 32 bit.

    Case in point: eCopy ShareScan. I once spoke with one of their engineers and asked why they weren’t a 64 bit app, and he said it...
  12. Thread: HDD 100% Usage

    by KenB
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    Re: HDD 100% Usage

    Those box stores do not sell business grade equipment, never have.

    About 2 years ago I needed to buy a personal Windows desktop, and I found a Dell machine online that sounded really good.

    I...
  13. Thread: HDD 100% Usage

    by KenB
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    Re: HDD 100% Usage

    What would the otherwise identical laptop cost with an SSD (the same size as you are proposing) cost?

    Anything over $465 would put them money ahead to go ahead with your services.
  14. Thread: Scammers!

    by KenB
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    Re: Scammers!

    Last time I got it was on my iPad.

    I never knew an iPad ran Windows! :eek:
  15. Thread: Scammers!

    by KenB
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    Scammers!

    I haven’t seen it happen for over 2 years now, but I got that stupid pop-up on my PC this afternoon that my computer was infected by hackers and that I was to call a toll-free number immediately else...
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    Re: IMC300 shuts down automatic

    All these machines had filters; all our installs do.

    Power filters can only do so much.

    Even the power monitor we put on the worst offender showed no issues, even when the machine threw several...
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    Re: IMC300 shuts down automatic

    Sad but true, copiers seem to feel bad power before computers do.

    Not always, but some models are MUCH more sensitive than others.

    It’s all about their power supplies, apparently.

    I once had...
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    [Misc] Re: Kyocera "AutoStore" PKG File

    That would have to come from Kofax.

    Previously, it would have been Nuance, but Kofax bought them some time ago. Before that, it was Notable Solutions.

    You would most likely need their app to...
  19. Re: Require Windows XP driver for Ricoh Pro 8220S

    This machine offers both internal and Fiery print options.

    Which is needed, and is it PCL or PostScript that’s required?
  20. Re: print on a chromebook with user codes on a Ricoh IM C4500

    Not sure about Papercut, but I do know that Chromebooks "sorta" work with Equitrac.

    We have a school system that uses Equitrac, and while their PC abd Mac clients almost never have problems, we...
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    Re: Fingerprint Authentication

    I have a Ricoh Streamline customer who is ordering badges for use for Streamline use only, as they have no other use for cards, such as secure doors.

    They are looking at getting the fob style...
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    Re: Fingerprint Authentication

    I would think it would seriously challenge COVID gudelines, at least in some organizations.

    Card readers are much more hygenic.

    You can always use a "safe stylus", such as a pencil eraser, to...
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    Re: Service Agreement Question??

    I had the same problem with a plumbing supply company whose location was an old house they renovated (somewhat), and the offices were the upstairs bedrooms.

    The network closet was a small bedrooom...
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    Re: Service Agreement Question??

    I've had a few calls like that. I think we all have.

    What I will normally do is fix the problem, but then spend some time with the customer to see if they are having any other issues with printing...
  25. Thread: Joke of the Day

    by KenB
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    [Funny] Re: Joke of the Day

    …aaaaand we’re off!
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