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  1. Replies
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    [CQ] Re: Print defects every few pages

    I may have forgotten to mention the direction of paper travel, it is left to right in the zoomed in image. The paper is loaded LTR, long edge first. The marks are all in a row across the direction of...
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    [CQ] Re: Print defects every few pages

    The defect is an exact duplicate of itself every time it repeats. I believe that random droppings of toner would not do such an exactly-repeating pattern.

    The repeating pattern of defects does not...
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    [CQ] Re: Print defects every few pages

    Here is a zoomed in image of the repeating defect.

    50353
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    [CQ] Print defects every few pages

    Hi guys,

    I've got a Canon IR ADV DX C5760 which is printing these gray random marks in the exact same place every so often. Maybe every 10th page or so. Sometimes it happens one page after...
  5. Re: IR ADV DX C5760i ITB cleaning blade flipped

    Since leveling of the machine was done four days ago it has not errored. Before that the error was happening daily. So seems like that is at least helping, if not completely solved it. A bit more...
  6. IR ADV DX C5760i ITB cleaning blade flipped

    Hi All,

    I'm helping a fellow technician in my group (in another state) who has a recurring issue with a IR ADV DX C5760i and the ITB cleaning blade getting "flipped" weekly or more often. The...
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    Re: Canon v Kyocera

    I've been a network admin for both and an advanced user of both, but I've only serviced Canon machines.

    I would say from what I know, in general, notwithstanding user needs, etc. that Canon...
  8. Re: C5235A C5250 Spare ITB Information

    I can't speak for everyone else, but while I have serviced those machines, I don't have an answer to your specific questions. Sorry.
  9. [CQ] Re: C5255 - mixed colors put on all prints. ITB cleaning blade maybe?

    Update on this for someone that may have the same thing in the future.

    The little black "handle" on the end of the waste toner container was broken, so the screw in the waste toner container did...
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    Re: Bad drum? Developer? Other?

    Hi giuboss and drivee,

    The count overall is a bit over 600,000.

    This issue started before the drums were replaced, and continued afterwards.

    I agree that this must be the cyan developer....
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    Bad drum? Developer? Other?

    Hi All,

    I'm looking for any opinions on what this most likely is.

    I recently replaced the cyan drum so I don't think it's that. Also the ITB cleaning blade was recently replaced.

    An idea is...
  12. [CQ] Re: C5255 - mixed colors put on all prints. ITB cleaning blade maybe?

    Thanks Hishamawada!

    The direction is LTR printed long-edge first. The paper in the photo is travelling from left to right and the streaks are in the direction that the paper travels.

    Agreed...
  13. [CQ] C5255 - mixed colors put on all prints. ITB cleaning blade maybe?

    Hi everyone,

    This print quality issue just came up on a Canon IR ADV C5255, which is used on the weekend.

    Below, is two different PG-6 reports.

    50079

    So far I found the waste toner path...
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    [CQ] Re: Opinions on what the problem is

    Hi guys,

    Following up on an old thread here in case it helps someone in the future. In the end the solution was a new black drum.

    The counters were just over 600,000 at the time. I believe that...
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    [CQ] Re: Opinions on what the problem is

    Thanks.

    I know the photo is not the best. I think they were trying to not show their entire document.

    Apparently the problem cleared up.

    Hopefully next week I can check it out. I'll assume...
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    [CQ] Opinions on what the problem is

    Hi All,

    I will be visiting this machine shortly. I'd appreciate any input on what this might be. A drum issue? Something else?

    49479

    This is on a Canon IR ADV DX C5760. It hasn't had service...
  17. Re: canon c5535i veryslow doesn't recognize ink

    Assuming you have basic things like you can ping the server that you're trying to scan to from the copier. There is a PING function on the copier. I know you said you could print, but that doesn't...
  18. Re: Firmware update for Canon IR ADV C5051

    > Even a copy of the firmware to another usb key doesn't work.

    I experienced that copying the firmware from one USB to another does work. I did just that a few days ago and it worked fine. Of...
  19. Re: Firmware update for Canon IR ADV C5051

    Thanks everyone.

    I finished upgrading all of these machines using a USB with the firmware loaded on it, using the "DOWNLOAD" button in service mode. That's the most straightforward for my...
  20. Re: IRC5045I showing error E025-0110

    Oh wow. I've not experienced that myself where the toner gets stuck. I've only had the door get stuck.

    I would suggest (if you are not already doing this) to press the button on the screen to...
  21. Re: jam 1101 irA c5560i with inner finisher h1

    Ok thanks very much. I will try this as soon as I can. Might not be soon because I don't get to this machine often.
  22. Re: jam 1101 irA c5560i with inner finisher h1

    Thanks Giogi,

    I looked up this option (SORTER > OPTION > FIN-SP1) in the service manual and it is very non-descriptive. It just says it is a finisher special setting.

    I could try this, but I...
  23. Re: jam 1101 irA c5560i with inner finisher h1

    I know it's four years later, but I got a report from a user that they're having this same issue on an IR ADV 5560 with an inner finisher H1 machine i service. The paddle drops when it's not supposed...
  24. Re: IRC5045I showing error E025-0110

    @NM0174

    Did you work out a resolution for this problem?
  25. Re: Firmware update for Canon IR ADV C5051

    Thanks,

    I went ahead and created two USB sticks with the proper update software using SST and updated a IR ADV C5051 and a IR ADV C5255. Those went fine. I'll drop the web interface method for...
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