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  1. Replies
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    Re: C5250 E020-0391

    New cyan developer did the job, thanks for your help.
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    416

    Re: C5250 E020-0391

    I used a working developers out of a demo unit I have. The yellow and magenta worked fine and code cleared right away but the cyan did not. Also pulled the cyan toner hopper and found a piece of the...
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    416

    Re: C5250 E020-0391

    Thank you, will try that.
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    C5250 E020-0391

    Have a C5250 that was sitting for awhile, now customer is using it and got a E020-0191. We replaced the Yellow developer then a day later they received E020-0291, so we replaced the magenta...
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    Re: Adv C2030 image offset

    All the drums are all below 80%, laser was removed and cleaned fully before trying another laser unit. OEM toner is installed. We actually took this call over from another technician so we are late...
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    919

    Adv C2030 image offset

    See attached images, color is shifting. So far we have:

    Updated firmwareCleared DC con, entered door specs
    Tried different laser assy
    Tried different DC con.
    Cleaned itb contacts
    Tried...
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    Re: iR42xx Casette 3 lifting half way

    Hello, I know this is an old post, but did you find a solution to this? I have an Adv4235 doing the same thing on Tray 2. It lifts paper halfway up then stops and of course jams. We have replaced...
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    Re: irc 2020 e025-000

    Were you able to resolve this? I have a customer with E025-0100 on same model.
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    386

    4045 registration settings changing

    Customers 4045 was cutting off parts of copies and scans. Tech adjusted registration speen and doc stop settings in service mode and had it scanning correctly, then a few scans later it started...
  10. [Dead] Re: Canon C5240 Black screen with energy save button illuminated

    Were you able to get this resolved? I had this issue on a C5235 and a C5240 and ended up replacing the Main #2 to resolve the issue. Unfortunately on the C5235, the problem returned after only 5...
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    [Dead] C5235 won't power on

    We have a C5235 in the field that about 5 months ago, customer called with No Power. Tech found that the fan under the Main #1 was running, there was 1 light lit on Main #1, you could hear a...
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    Re: C5030 copy quality

    New OEM drum and developer solved the issue. Hard to explain to the customer that has a compatible drum in the c5235 next to it working just fine. But its working!
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    Re: C5030 copy quality UPDATE

    It is very hard to see, but we just noticed the Yellow is doing the same thing, not easy to see on the PG10 but definitely there.
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    Re: C5030 copy quality

    Right, when we took a drum and developer out of the other working copier, we got about 10 or 15 decent copies before this issue started showing itself again. Plus we wiped off the excess toner on...
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    Re: C5030 copy quality

    I am in total agreement regarding OEM parts and supplies. But since we are swapping the drum and developer unit from the C5235 to the C5030 and getting the same result (C5235 continues to have great...
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    Re: C5030 copy quality

    I agree. This is a COD customer and they buy their toners and drums online and just pay us to diagnose and install. They do buy OEM toners but these drums are compatibles. They use these in both...
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    Re: C5030 copy quality

    We have actually replaced the entire drum unit twice.
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    3,462

    Re: C5030 copy quality

    Thanks, that information must have got lost in my long ramble. The customer has a C5235 in their office too, so we did take the drum and developer out of that machine and it gave the same result.
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    C5030 copy quality

    I have a c5030 in the field that started having faded magenta on their copies/prints. We replaced the magenta drum unit, but after about 2 weeks it started again. The tech found that the magenta drum...
  20. [CQ] Re: imageRUNNER ADVANCE C5051 / C5045 / C5035 / C5030--Color Dropout and Noise revies

    45078

    I have a c5030 in the field that started having faded magenta on their copies/prints. We replaced the magenta drum unit, but after about 2 weeks it started again. The tech found that the...
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    AdvC2020 freezes up

    Customer leaves copier on 24/7, recently he has experienced that in the morning when he tries to print something from his computer, the copier does not wake up and respond. He says everything is...
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    2,144

    Re: AdvC5045 misalignment

    Just figured it out, had to go into service mode, Adj IMG Y to get back centered.
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    AdvC5045 misalignment

    I have a C5045 that if you copy using the ADF copy looks perfect, but if you place the original on the platen glass, it is cutting off the top 1/2 inch of the page. Any ideas? I've seen this in...
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    Re: C5035 Copy Quality

    We have not. This is a COD customer and they said they mainly copy in b/w so the color wasn't important to them right now and would let us know if that changed. I just wanted some ideas to go back...
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    C5035 Copy Quality

    See attached sample of copies on a C5035. Doesn't show on Black, only on colors. Replacing drum did not make a change. Sample barely shows yellow, but yellow looks just like magenta and cyan. ...
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