Ricoh MP C5502 Service + Parts

[Draco]

Hey all,

Well its been a few years since I've posted here but considering Ricoh won't get back to me I'm going to take a long shot in the dark here and hope you wonderful people are able to help me out once again.

Before you ask, I am certified by Ricoh, I have completed several in-class courses as well as completed all their online modules for all machines up to the Cxx03 models. I stopped working for the copier company about 3-4 years ago now and I currently work for myself doing whatever it is that my clients require me to do.

My current client was looking for a full-size MFP due to their printing demands but were unable to justify the costs going through most suppliers. Luckily enough for them I came across an Aficio MP C5502 at an auction and bought it all including the finisher for a steal of a price. (I could replace all components and it would still be cheaper then getting one on a contract.)

What I need are both the service and parts manuals for the C5502, and if someone could even point me in the direction where I could find the updated firmware for the machine as well that would also be grand.

I am still waiting to hear from Ricoh if they will grant me access again even though I do not work for the copier company, so I can ensure my clients copier runs problem free for them, but I am not holding my breath waiting for them to reply.

If you could either reply back to this thread or contact me at rheyland@hotmail.ca with a means to acquire the manuals and/or firmware both myself and my client would be eternally grateful.

Thanks all and have a great day.

[Draco]

For those willing to help me out with tracking down the firmware here is what is currently loaded onto the machine.

Module Name/Version/Part Number
System/Copy/2.11/D1445562V
Network Support/11.99/D1445563M
FontEXP/1.04D1295770B/
PCL Font/1.06/D1315586A
animation/1.00/D1445568A
Fax/08.00.00/D1445569K
RemoteFax/04.00.00/D1445564F
Printer/1.11/D1445572K
RPCS/3.12.24/D1445574C
PCL/1.12/D1445580J
Scanner/01.13/D1445570G
NetworkDocBox/3.03/D1445567J
Web Support/1.16/D1445565K
Web Uapl/1.05/D1445566F
PS3/1.01/D1445588B
PDF/1.06/D1445559G
Java VM v10 std/10.03.01/D1445594D
PS3 Font/1.12/D6205681
Data Erase Onb/1.01x/D3775934
GWFCU3.5-4(WW)/08.00.00/D6435570L
PowerSaving Sys/F.11/D1445560D
Engine/1.02:04/D1445114D
OpePanel/1.07/D1441491F
LANG0/1.05/D1441499B
LANG1/1.05/D1441499B
ADF/01.000:03/D6305601
Finisher/01.020:01/D5885300B

Sorry if the layout is not the greatest, I am unable to upload attachments otherwise I would have just posted a screen-pic of the current settings as found by using the web image remote monitor.