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  1. #1
    Master Of The Obvious 10,000+ Posts
    HP Designjet XL 3600DR PS Service Manual

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    HP Designjet XL 3600DR PS Service Manual

    Does anybody have this manual?

    I have an interesting issue. When you switch from roll2 to roll1 the paper in roll2 does not park correctly winding the paper back past the sensor and rollers, then shows roll2 empty. When you open the lower tray the paper has been rewound. If you load only roll2 and feed exclusively roll2 it works fine. Only when roll2 parks is there an issue. I suspect the reflective sensor in the roll2 tray responding slowly.

    If I understand this correctly, when paper is inserted to the sensor, the feed motor engages to advance the paper a few inches beyond the edge of the tray, then the rewinder pulls the paper back to a spot before the sensor, but after the feed rollers. The part I don't understand, is: there is nothing holding the paper in place when it isn't driving. The feed rollers swivel in to contact the paper when driving (I expected some sort of torque limiter here, but alas none), but these same rollers fall back the moment the driving stops. And the rewinder drive turns very easily, I expected a little more back-tension. I expected some resistance at one or both of these drive units, but there is none. Functioning roll1 works exactly the same way.

    My best guess right now is that the photoreflective sensor is responding slowly, so that by the time the rewinder stops, the paper is below the feed rollers and cannot be retrieved without reloading. Does that sound right? =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  2. #2
    Master Of The Obvious 10,000+ Posts
    HP Designjet XL 3600DR PS Service Manual

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    Re: HP Designjet XL 3600DR PS Service Manual

    Anyone? =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  3. #3
    Master Of The Obvious 10,000+ Posts
    HP Designjet XL 3600DR PS Service Manual

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    Re: HP Designjet XL 3600DR PS Service Manual

    Perhaps unrelated, but I have recorded errors 0086-0004-0092, 0086-0004-0080
    =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  4. #4
    Copier Technician 1,000+ Posts
    HP Designjet XL 3600DR PS Service Manual

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    Re: HP Designjet XL 3600DR PS Service Manual

    Quote Originally Posted by blackcat4866 View Post
    Anyone? =^..^=
    I will get it tomorrow for you
    Regards Mark

    FOR TRADE AND END USER SERVICE CALLS PLEASE VISIT WEB SITE FOR CONTACT DETAILS. COVERING GREATER LONDON {UK} AND ALL SURROUNDING COUNTIES.

    RICOH, CANON, KYOCERA, KONICA, SHARP, HP/SAMSUNG BROTHER, LEXMARK.

    https://copierservices.simdif.com

  5. #5
    Master Of The Obvious 10,000+ Posts
    HP Designjet XL 3600DR PS Service Manual

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    Re: HP Designjet XL 3600DR PS Service Manual

    Many thanks! =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  6. #6
    Copier Technician 1,000+ Posts
    HP Designjet XL 3600DR PS Service Manual

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    Re: HP Designjet XL 3600DR PS Service Manual

    Quote Originally Posted by blackcat4866 View Post
    Many thanks! =^..^=
    Pm sent service manual
    Regards Mark

    FOR TRADE AND END USER SERVICE CALLS PLEASE VISIT WEB SITE FOR CONTACT DETAILS. COVERING GREATER LONDON {UK} AND ALL SURROUNDING COUNTIES.

    RICOH, CANON, KYOCERA, KONICA, SHARP, HP/SAMSUNG BROTHER, LEXMARK.

    https://copierservices.simdif.com

  7. #7
    Master Of The Obvious 10,000+ Posts
    HP Designjet XL 3600DR PS Service Manual

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    Re: HP Designjet XL 3600DR PS Service Manual

    Quote Originally Posted by blackcat4866 View Post
    Perhaps unrelated, but I have recorded errors 0086-0004-0092, 0086-0004-0080
    =^..^=
    Entirely unrelated. The machine detected no printhead at bootup. Probably every new setup stores these codes. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  8. #8
    Master Of The Obvious 10,000+ Posts
    HP Designjet XL 3600DR PS Service Manual

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    Re: HP Designjet XL 3600DR PS Service Manual

    When I had first heard of the issue, I had suggested that maybe the wrong core size roll had been loaded. My first impression was that it might be a rewinder error. On various machines, I've seen the paper unload of it's own volition, then ask to load paper.

    Diagnostic mode 02002 confirms this. The diagnostic mode measures something called Low to Normal force, range 1.5 to 9.2 (units?) of acceptable values. This one reads 9.8 ... what? I don't know, but it's too much or to little, outside the acceptable range. I'm ordering the Rewinder & Picker Motor Assy.

    Other than the two typical setup errors there are no other errors. Thanks Mark. I'll follow up later. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  9. #9
    Master Of The Obvious 10,000+ Posts
    HP Designjet XL 3600DR PS Service Manual

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    Re: HP Designjet XL 3600DR PS Service Manual

    Now I know a little more ... and a little less, all at the same time:

    The bottom tray isn't too difficult to get off, just heavy and awkward, and the machine is touching file cabinets on both sides. There couldn't be less space to work. Two new rewinder motor assemblies, and both still fail the same diagnostic 02002 by 9.8 and 10.6, and the symptoms haven't changed ...

    ... but I tried three different paper rolls 24" @ ~150LF, 30" @ 500LF, and 30" @ 20LF. I though maybe width or weight of the paper roll might make a difference. Nope, any roll in roll2 location unloads after a roll switch, but works fine if you continue to use roll2. Roll1 location continues to work regardless of size/roll weight.

    The failure happens when switching rolls from source roll1 to parked roll2. AFAIK roll2 is properly parked and holding the paper. Roll2 feeds paper up the paper path displaying message "Resuming Roll2", then "Checking Paper", then "Aligning Paper" (sometime twice or three times), then "Cancelling Load" or "Unloading Paper". The light on the tray2 goes red. Roll1 resumes normally without the aligning, then prints the job regardless of width.

    So I'm theorizing that the aligning is part of the issue. It's a longer paper path from roll2, so I can imagine the need to re-align ... and it's probably using a media sensor on the carriage like other Designjets, so if the sensor works for roll1 it should also work for roll2. There are only two errors stored, resulting from initializing without a printhead, what you might expect on setup. I do not understand how the machine can push roll2 paper vertically uphill more than 24" without assist of vertical path rollers, yet it does.

    Does any of this ring a bell? =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  10. #10
    Master Of The Obvious 10,000+ Posts
    HP Designjet XL 3600DR PS Service Manual

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    Re: HP Designjet XL 3600DR PS Service Manual

    Follow up: HP tech support is pointing me towards the Clean-Out Media Sensor. The theory is that roll1 does not use this sensor, so remains unaffected. We shall see. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

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