MX-M365N issues - memory, SDcard

**MHeon71** · 12-12-2015

Has anyone been encountering issues with this series of copiers. Please wait message, U2-00 error codes.

On this copier, we have had the please wait message and we replaced the SD card. Today, I get a call where they try to scan to network folder and they receive "Address has reached it's limit". It looks like that message should only occur on scan to email. I try to fax out, as soon as I enter the first number, same message. When copying, all buttons work until I hit Start, then it seems to lock up.

It seems to hang when doing an 66-10. 66-1 tested fine. When I do device clone, storage backup, restore factory defaults and reset NIC, they all fail. Exiting TC, it seems to hang and the soft power switch does not appear to work.

I reseated MFP connections and I flashed the firmware.

Any help would be appreciated.

**spanky** · 12-12-2015

A bulletin for another model suggests you reseat sd card and memory modules then flash firmware. Since you replaced sd card it may not be seared properly.

**OEM1** · 12-12-2015

Just another thought. You have a fax on it. Do you have the right cable? Sharps are very sensitive to having the 2 wire cable that came with it. If you use a 4 wire cable it will hold the fax line open and can keep you out of admin mode and cause weird problems.

**TechnicianWilson** · 01-20-2020

Originally Posted by OEM1

Just another thought. You have a fax on it. Do you have the right cable? Sharps are very sensitive to having the 2 wire cable that came with it. If you use a 4 wire cable it will hold the fax line open and can keep you out of admin mode and cause weird problems.

On a Sharp MX 5141 I had the message "the address limit has been reached No more addresses can be entered." Checked the phone cable, it was tangled under a big pile of boxes and appeared damaged, replaced the cable, cycled the power and good to go.
thanks for pointing me in that direction.