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  1. #1
    Technician
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    MX-C402 smudging

    I have a Sharp MX-C402 that is leaving smudges on copies and prints.The machine has up to date firmware, new fuser, developing unit, drum, transfer belt and transfer belt cleaning blade. The fuser is set to 23/28 pound paper.

  2. #2
    Senior Tech 250+ Posts
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    Re: MX-C402 smudging

    Are the smudges consistant? Do they repeat down the page? or are they randomly on page?

  3. #3
    Service Manager 250+ Posts SwisSeV's Avatar
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    Re: MX-C402 smudging

    some pictures would get you better responses.

  4. #4
    Senior Tech 250+ Posts
    MX-C402 smudging


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    Re: MX-C402 smudging

    Is it an individual color?

  5. #5
    Technician
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    Re: MX-C402 smudging

    Sorry for the delay. Here is a counter page with the issue. Thanks
    Attached Files Attached Files

  6. #6
    Trusted Tech 50+ Posts
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    Re: MX-C402 smudging

    Try Sim 64-4 for individual colors and change setting 1 to 3 and than run sim.

  7. #7
    Senior Tech 100+ Posts
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    Re: MX-C402 smudging

    I am getting the same thing on Sharp MX565. Did you solve this problem?

  8. #8
    Senior Tech 250+ Posts
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    Re: MX-C402 smudging

    I put a mark on the edge of the paper in the spots where the smudge appears. Then roll the paper up with the lines on the edge lined up together. Then see what roller,drum ect is that diameter.

  9. #9
    Technician
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    Re: MX-C402 smudging

    The issue I was having was caused by the cleaning pads in the fuser. It is a completely different design. Is your machine using OEM or compatible toner? I have had issues with compatible toner having a different melting point and causing smudging in the fuser.

  10. #10
    Trusted Tech 50+ Posts
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    Nov 2016
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    Bremen
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    Re: MX-C402 smudging

    Please, the post is from 2016 !!!

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