MX-3610 calibration fail

**mattwill1107** · 08-09-2017

I have an MX-3610 that, when you go into SIM 46-74 calibration, and hit the execute button, the machine starts to act like it's starting the process, then double beeps, and the highlight on the execute button goes off without printing the test page. This also happens when trying to perform a user calibration through systems settings, and doing the calibrations for copy and print separately (46-24 and 67-24). We've tried with 8 1/2 x 11 paper in all 3 drawers, and also 11 x 17. Any thoughts from anyone?

**driving lots of miles** · 08-09-2017

Have you tried running sim 50-22 first and after making any corrections there then running 46-74?

**mojorolla** · 08-09-2017

Set all four drawers to the same paper size and orientation. I have seen this on the Polaris (6240,7040) machines also.
Also, 46-74 will not run if using other SIMS first. Exit SIM mode, enter SIM mode and immediately do 46-74.

**mattwill1107** · 08-10-2017

Thanks for the replies. I did do a 50-22 because I had just replaced the primary transfer belt and blade on the same call. We did have all 3 drawers on the machine set for 8 1/2 x 11, and got a failure. Can't say with certainty about the SIMS, so that is something I can check out.

**ZOOTECH** · 08-10-2017

Originally Posted by mattwill1107

Thanks for the replies. I did do a 50-22 because I had just replaced the primary transfer belt and blade on the same call. We did have all 3 drawers on the machine set for 8 1/2 x 11, and got a failure. Can't say with certainty about the SIMS, so that is something I can check out.

Most likely, I'm mistaken, but shouldn't the paper size be either 8.5x11R, or 11x17?

**r3d343420** · 08-11-2017

may sound dumb but, are the paper trays all set to plain paper?

**mojorolla** · 08-14-2017

A 2610 does not have auto size sensing in tray 1, it must be entered manually. By default, SIM setups come from tray 1.

**Jkearbey** · 08-16-2017

This sounds very similar to an issue I had last month??? How do your internal color test prints look? 64-5 , etc. Will it even print that ? It should since its not a calibration SIM but a test pattern . In my case when I ran the 46-74 the machine would print out the chart but when I went to scan it off the glass that is when it would beep and fail to scan. My color prints didn't look that great and then I started getting an intermittent laser error code. I replaced the LSU and problem went away. Calibration started working again and all is well. Good luck.