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  1. #1
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    error FIN_ERR on Phoenix with FN29

    Morning everyone.

    Has anyone come across error FIN_ERR on a Phoenix with FN29 finisher?
    Its very intermittent & I cannot replicate while I've been onsite
    There's nothing listed in machine/finisher service manuals or on any Sharp Tech sites for this error code.

    Thanks in advance

    Firmware is on latest.
    All rollers in finisher cleaned & sensors checked in Sim.
    Modified springs on RB25.
    Disconnected all connectors on finisher board and reconnected.
    Finisher sitting flush against machine

  2. #2
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    Re: error FIN_ERR on Phoenix with FN29

    Hi

    I had one of these finisher doing strange things and it turned out to be the wiring harness

    would show paper jam or door open

  3. #3
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    Re: error FIN_ERR on Phoenix with FN29

    Idea that worked once for us. We swapped the 2 motors for the output trays. Fingers crossed we have not had the issue for a while.

  4. #4
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    Re: error FIN_ERR on Phoenix with FN29

    Check the finisher entrance sensor first for paper dust, then replace it if it's clean and doesn't respond in the simulations.

  5. #5
    Service Manager 10,000+ Posts
    error FIN_ERR on Phoenix with FN29

    Phil B.'s Avatar
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    Re: error FIN_ERR on Phoenix with FN29

    Quote Originally Posted by niceville318 View Post
    Check the finisher entrance sensor first for paper dust, then replace it if it's clean and doesn't respond in the simulations.
    good job grave digger you have dug up a 2 year old DEAD THREAD!

  6. #6
    Service Manager 1,000+ Posts
    error FIN_ERR on Phoenix with FN29


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    Re: error FIN_ERR on Phoenix with FN29

    See if any other codes occurred at the the same time on your 23-2 print out.

  7. #7
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    Re: error FIN_ERR on Phoenix with FN29

    Quote Originally Posted by Phil B. View Post
    good job grave digger you have dug up a 2 year old DEAD THREAD!
    phil b, it was the only thread addressing that error. If anyone else searches for it like I did, I’m hoping they’ll read my suggestion and it will actually help them. Unlike you, a “tech?”, that has nothing better to do with his time than make sarcastic comments.

  8. #8
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    Re: error FIN_ERR on Phoenix with FN29

    Quote Originally Posted by niceville318 View Post
    Check the finisher entrance sensor first for paper dust, then replace it if it's clean and doesn't respond in the simulations.
    Hi, Thanks for this post. The issue was resolved. The entrance plate that the entrance sensor sits on was very very slightly bent out of shape. This then caused timing issues with the sensor. I reshaped this plate, re adjusted the height of the copier so the finisher connected freely.

  9. #9
    Service Manager 10,000+ Posts
    error FIN_ERR on Phoenix with FN29

    Phil B.'s Avatar
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    Re: error FIN_ERR on Phoenix with FN29

    Quote Originally Posted by niceville318 View Post
    phil b, it was the only thread addressing that error. If anyone else searches for it like I did, I’m hoping they’ll read my suggestion and it will actually help them. Unlike you, a “tech?”, that has nothing better to do with his time than make sarcastic comments.
    you're lucky I caught it before Slim did.. he would have had a harsher comment.

    you've been around since 2014... surely you have read posts that are years old then had a new comment ..so you NEVER in your life here at CTN have yu seen this problem?

    and yes I am a Tech... have been for 31+ years.. worked my way up from peon to service mgr. In past lives I have also been a manager for up to 15-16 people.

  10. #10
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    Re: error FIN_ERR on Phoenix with FN29

    Quote Originally Posted by gmoore081 View Post
    Hi, Thanks for this post. The issue was resolved. The entrance plate that the entrance sensor sits on was very very slightly bent out of shape. This then caused timing issues with the sensor. I reshaped this plate, re adjusted the height of the copier so the finisher connected freely.

    Same here, had a few of these already...

    That plate bends so much the first axle runs against it.

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