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  1. #1
    Field Supervisor 500+ Posts
    MX-C300w keeps rebooting when network cable is plugged in


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    MX-C300w keeps rebooting when network cable is plugged in

    Like the title says when the network cable is plugged in the machine will endless keep rebooting. If I unplug the network cable it will boot up. I was thinking replacing the PCU PWB but that is just a guess. I am hoping maybe someone else has seen this problem before.The only things I have done so far is reseat board connections.Thanks for any suggestions.

  2. #2
    Trusted Tech 50+ Posts danceswrabbit's Avatar
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    Re: MX-C300w keeps rebooting when network cable is plugged in

    The times i've seen this in the copiers it has allways been a print job. Something that confuses it. gotta delete the offending print job from the computers print que.

  3. #3
    Service Manager 10,000+ Posts
    MX-C300w keeps rebooting when network cable is plugged in

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    Re: MX-C300w keeps rebooting when network cable is plugged in

    Quote Originally Posted by Hansen88 View Post
    Like the title says when the network cable is plugged in the machine will endless keep rebooting. If I unplug the network cable it will boot up. I was thinking replacing the PCU PWB but that is just a guess. I am hoping maybe someone else has seen this problem before.The only things I have done so far is reseat board connections.Thanks for any suggestions.
    before that I would try:

    new Network Patch cable
    put a power monitor on AC line
    put a network surge on the unit .. plug in net cable .. reboot

    do they have an IT dept?

    have them monitor the issues on that IP addy?
    could it be to duplicate IP problem?

    IMHO
    other than possible bad NIC.. the machine functions properly.. RIGHT?

    I always look at other possible causes before jumping to $$$$$ parts! ( your customer/manager will be happier also!

  4. #4
    Technician daileyrobn714's Avatar
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    Re: MX-C300w keeps rebooting when network cable is plugged in

    Quote Originally Posted by danceswrabbit View Post
    The times i've seen this in the copiers it has allways been a print job. Something that confuses it. gotta delete the offending print job from the computers print que.
    yuuuup

    Sent from my SM-G930V using Tapatalk

  5. #5
    Service Manager 10,000+ Posts
    MX-C300w keeps rebooting when network cable is plugged in

    Phil B.'s Avatar
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    Re: MX-C300w keeps rebooting when network cable is plugged in

    Quote Originally Posted by danceswrabbit View Post
    The times i've seen this in the copiers it has allways been a print job. Something that confuses it. gotta delete the offending print job from the computers print que.
    my bad... I ASSumed that "Printing 101" class had been covered. Yes this should be checked.. but the IT Dept (hopefully) would notice that.

  6. #6
    Senior Tech 250+ Posts spanky's Avatar
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    Re: MX-C300w keeps rebooting when network cable is plugged in

    hook up a laptop directly to the printer with a patch cable and try printing from the laptop.

    This will tell you if the problem is in the copier.

  7. #7
    Service Manager 1,000+ Posts
    MX-C300w keeps rebooting when network cable is plugged in

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    Re: MX-C300w keeps rebooting when network cable is plugged in

    Check for "Power over Ethernet". This does all sorts of bad things to copiers.

  8. #8
    Field Supervisor 500+ Posts ntbann's Avatar
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    Re: MX-C300w keeps rebooting when network cable is plugged in

    Quote Originally Posted by Phil B. View Post
    my bad... I ASSumed that "Printing 101" class had been covered. Yes this should be checked.. but the IT Dept (hopefully) would notice that.

    IT must be really good in NC. Here in Mich. customers IT are usually dumber than a box of F***ing rocks!

  9. #9
    Technician RobertOB's Avatar
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    Re: MX-C300w keeps rebooting when network cable is plugged in

    Please See Bulletin # REP2072F

    It mentions that the most recent firmware has a "Correction of the trouble that MFP reboots when receiving the specific SNMP packet."

    Do the Firmware!!

  10. #10
    Field Supervisor 500+ Posts
    MX-C300w keeps rebooting when network cable is plugged in


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    Re: MX-C300w keeps rebooting when network cable is plugged in

    Thanks for the suggestions. I was going to do the firmware but it would not stay up long enough before it would reboot again. When I went back and was just checking things it started working. I didnt change or do anything yet so nothing was different. I should have done the firmware then,but at that point didnt think about it. For now its good. If they have more problems you guys have given me ideas. Cust is a small towing company so no IT. I will admit I am old school hands on mechanical and IT is a weak spot beyond the basics.

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