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Thread: MX-M364

  1. #1
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    MX-M364

    Customer calls about light copies and has samples. When I get there and print out 64-5 my copies are dark. I do 44-6 and 44-26 and they look good. Both prints and copies do this. Supplies are about halfway to their life. Has anyone experienced this? Thank Ron

  2. #2
    Senior Tech 100+ Posts driving lots of miles's Avatar
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    Re: MX-M364

    I just had a call today on one with light copies, but the internal prints were good (better when I cleaned the LSU slit). All I had to do was clean the dust off the optics, blow out the charge unit and clean the LSU slit with a q-tip. They are in a small town quite near a grain storage elevator and with all the harvests going on now it had built up a lot of dust inside the machine.

  3. #3
    Senior member of CRS 2,500+ Posts
    MX-M364

    ZOOTECH's Avatar
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    Re: MX-M364

    Have you checked if the operator put machine in "Toner Save"?
    "You can't trust your eyes, if your mind is out of focus" --

  4. #4
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    Re: MX-M364

    I donít think itís in toner save mode because copies are dark upon arrival. Seems like it adjusts copy quality from one spectrum to the other.

  5. #5
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    MX-M364

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    Re: MX-M364

    Check on the print driver itself that the customer is sending the print job from. There is a toner save checkbox on the driver that customers like to click.
    I've also had this problem with older software that is not getting updated

  6. #6
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    Re: MX-M364

    If you would have read my post more clearly it states light copies and prints but when I get there they are very dark. So I don't think toner save is the issue. Copies are very light or very dark.

  7. #7
    Senior Tech 250+ Posts lky1978's Avatar
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    Re: MX-M364

    print out sim 64-05 and attach here. may be need to do calibration like colour series mx-3114n

  8. #8
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    MX-M364


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    Re: MX-M364

    You haven't mentioned if you have performed the 46-74 calibration yet. I would start there AFTER doing the 44-27, 44-2, 44-6, 44-26. Are they using genuine Sharp toner? On this series, I've seen IQ issues with generic toner, such as Katun.

  9. #9
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    Re: MX-M364

    Clean the drum density sensor (under the right door transfer roller) and mirror before run the calibration

    Sent from my MI MAX 2 using Tapatalk

  10. #10
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    Re: MX-M364

    Yes they are using OEM supplies that we supply. Have cleaned the sensor below the Transfer roller but have not cleaned the LSU lens filter. Will try that when I go back up. Thanks

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