MX-3640 unable to access network settings

[JLSam]

No go Sam, I do not have access to security settings. This is all I get when I go into the settings page, not sure what to do next.

Umm... what happens when you click administrator login on the top right hand corner of your image?

[spanky]

access the service web page by entering the IP address/service_login.html
The password is service
Go to administration settings
where it says item to be displayed click on the execute button that says all

[mansart]

As an example.... your machine IP is 192.168.0.212

Browse to http://192.168.0.212/service_login.html

password = service


Scroll to bottom of page and click "Administration Settings"

Click "Execute" button by "All"

[mansart]

Spanky beat me to the punch....

[copiertec]

Thanks guys, I will try logging in on the webpage with the ip address given to the mfp. The client is on a 192.168.0.1, apparently the IT person changed the ip to 192.168.1.1. I am on my way back to the client, I will keep you posted.

[copiertec]

Umm... what happens when you click administrator login on the top right hand corner of your image?

LOL..yes, no different, at that piont I am able to just change the machine name etc., I can not access the network settings.

[repn1999]

I had this happen once and ended up having to wipe the hard drive on a computer using diskpart and make a new SD card and then bring the machine back up from like a double SD/HDD failure using em update and then installing all firmware again. Lots of work but it is a sure fix. If you need instructions in detail...PM me.

[copiertec]

I had this happen once and ended up having to wipe the hard drive on a computer using diskpart and make a new SD card and then bring the machine back up from like a double SD/HDD failure using em update and then installing all firmware again. Lots of work but it is a sure fix. If you need instructions in detail...PM me.

I just installed a new SD card and a new hdd and the mfp is still in the same condition. I may order the mfpc board and see if that resolves the issue.

[spanky]

did you try entering the service web page and follow the directions I had posted earlier?

We have some machines in settings where we don't want them to have access to most of the settings, and we limit that access through the service web page.

The display looks just like the one you posted.

[copiertec]

did you try entering the service web page and follow the directions I had posted earlier?

We have some machines in settings where we don't want them to have access to most of the settings, and we limit that access through the service web page.

The display looks just like the one you posted.

Thanks, Spanky. The issue I am having logging into the webpage is the IP address of the copier has been changed, they are on a 192.168.0.1, but it has been changed to 192.168.1.1, so it will not recognize the device. I tried to change the ip address of my laptop though the network sharing but to no avail ( I could be overlooking something), but, I did not put /service login at the end of the IP address of the copier (as you have instructed, my fault). Before I order the mfpc, I will get my IT person give it a whirl and see what we can do. I appreciate the help, Spanky.

So my roadblock is the changed IP address of the copier as it does not communicate with the network as it should due to the fact it is on a different octet.