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  1. #1
    Senior Tech 250+ Posts
    MX-3640 unable to access network settings

    copiertec's Avatar
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    MX-3640 unable to access network settings

    I have a MX-3640n that I am unable to access the network settings to change ip and dns settings. At first I was unable to access admin password because it was changed by the former IT person, so I set it back to default admin password. But, at the homepage in settings it only shows the top page icon and system settings icon and I have no access to network settings at all. I can't even access the web page because the IT person changed it as well. Any suggestions?

    The copier has no security kit installed
    After restoring default password
    I restored the factory defaults
    Formatted HDD
    Updated firmware to latest
    Updated e-manual
    Last edited by copiertec; 1 Week Ago at 12:57 AM.

  2. #2
    Senior Tech 250+ Posts JLSam's Avatar
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    Re: MX-3640 unable to access network settings

    Do you have the option to perform the End Of Lease feature?

    Sent from my GM1917 using Tapatalk

  3. #3
    Senior Tech 250+ Posts
    MX-3640 unable to access network settings

    copiertec's Avatar
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    Re: MX-3640 unable to access network settings

    Quote Originally Posted by JLSam View Post
    Do you have the option to perform the End Of Lease feature?

    Sent from my GM1917 using Tapatalk
    Yes, I do. I could try that.

  4. #4
    Senior Tech 250+ Posts JLSam's Avatar
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    Re: MX-3640 unable to access network settings

    Quote Originally Posted by copiertec View Post
    Yes, I do. I could try that.
    That will take care of it. Perform the feature, step outside, go for a nice walk, think about the meaning of life, buy a burger with fries and a drink. Finish your extended lunch, and come back to the office. You will probably need to wait a little more for the end of lease to finish, but at least it will take care of your issue.

    Good luck!

  5. #5
    Senior Tech 250+ Posts
    MX-3640 unable to access network settings

    copiertec's Avatar
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    Re: MX-3640 unable to access network settings

    Thank you, Sam, I will let yo know how it turns out.

  6. #6
    Senior Tech 250+ Posts
    MX-3640 unable to access network settings

    copiertec's Avatar
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    Re: MX-3640 unable to access network settings

    20191106_092154.jpg No go Sam, I do not have access to security settings. This is all I get when I go into the settings page, not sure what to do next.

  7. #7
    Senior Tech 100+ Posts
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    Re: MX-3640 unable to access network settings

    Hi

    Are you in admin modus in?
    Can you go in SIM 67 ??

  8. #8
    Senior Tech 250+ Posts
    MX-3640 unable to access network settings

    copiertec's Avatar
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    Re: MX-3640 unable to access network settings

    Quote Originally Posted by OlliK1969 View Post
    Hi

    Are you in admin modus in?
    Can you go in SIM 67 ??
    yes, I am able to get into all sim modes as well as admin mode. I did perform a 67-17, but to no avail.

  9. #9
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    Re: MX-3640 unable to access network settings

    Have you reset ALL password´s ?
    web & admin ??

  10. #10
    Technician
    MX-3640 unable to access network settings


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    Re: MX-3640 unable to access network settings

    Log into the webpage as admin, select settings and there should be a check box to show the various functions.

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