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  1. #1
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    Printspooler hanging

    Windows 2012 the printspooler is hanging, customer need to restart the spooler. Its Phoenix and Phoenix2 drivers. Have here that it can be corrupt printdrivers, how do i replace the corrupt printdrivers if that is the problem, or any other ide?

  2. #2
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    Printspooler hanging

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    Re: Printspooler hanging

    Quote Originally Posted by mlsharpskaraborg View Post
    Windows 2012 the printspooler is hanging, customer need to restart the spooler. Its Phoenix and Phoenix2 drivers. Have here that it can be corrupt printdrivers, how do i replace the corrupt printdrivers if that is the problem, or any other ide?
    corrupt drivers? on the PC? Delete and re install

  3. #3
    Indentured Servant 500+ Posts D_L_P's Avatar
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    Re: Printspooler hanging

    Quote Originally Posted by mlsharpskaraborg View Post
    Windows 2012 the printspooler is hanging, customer need to restart the spooler. Its Phoenix and Phoenix2 drivers. Have here that it can be corrupt printdrivers, how do i replace the corrupt printdrivers if that is the problem, or any other ide?
    Remove the printer from the installed printers. Then go into "Print server properties"
    Remove all the drivers from there.

    printprop.jpg

    When reinstalling be sure to select addition drivers for all the Windows versions that use the print server.

  4. #4
    Senior Tech. 2,500+ Posts NeoMatrix's Avatar
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    Re: Printspooler hanging

    Manually go into Win? spool directory and delete all the files in the spool directory.

    Navigate to %SystemRoot%\System32\spool\PRINTERS, on most systems this will be the path here
    C:\Windows\System32\spool\PRINTERS

    There might be a corrupt file(s) hanging the print driver.

    HTH
    What if we could count the stars... , what number would you stop at...?"
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    Re: Printspooler hanging

    Did forget to say this is a server with about 250 printer, so we hope that we just can replace the currupted files without delete the printers. And its verry manny computers that then installed.

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    Re: Printspooler hanging

    Quote Originally Posted by NeoMatrix View Post
    Manually go into Win? spool directory and delete all the files in the spool directory.

    Navigate to %SystemRoot%\System32\spool\PRINTERS, on most systems this will be the path here
    C:\Windows\System32\spool\PRINTERS

    There might be a corrupt file(s) hanging the print driver.

    HTH
    If i do as u say, dont i need to remove the printers first and then install them again?
    (I did forget stuff before as i wrote in new thread)

  7. #7
    Senior Tech. 2,500+ Posts NeoMatrix's Avatar
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    Re: Printspooler hanging

    Quote Originally Posted by mlsharpskaraborg View Post
    If i do as u say, dont i need to remove the printers first and then install them again?
    (I did forget stuff before as i wrote in new thread)
    Just delele the temporary print files in the spool directory.
    No need to delete an reinstall any WinX print drivers....

    K.I.S.S. first....
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  8. #8
    Indentured Servant 500+ Posts D_L_P's Avatar
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    Re: Printspooler hanging

    Quote Originally Posted by mlsharpskaraborg View Post
    Did forget to say this is a server with about 250 printer, so we hope that we just can replace the currupted files without delete the printers. And its verry manny computers that then installed.
    Replacing the corrupted files without deleting the printer is best done by updating the print driver.

    I assume they are using the WHQL certified versions of the phoenix drivers?

    Are the Phoenix and Phoenix2 drivers set for driver isolation mode?

    If not have them set them for isolation in the printer management right click menu.

    If one version works switch all printers to that driver. Or search for a newer version of the driver that's crashing the spooler.

    If both versions are crashing the spooler, update all the printers to the common driver (it is WHQL cert)

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