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  1. #1
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    MX4071 PHOENIX II SERIES E7-90 codes

    Intermittant E7-90 codes are driving us crazy. I counted 5 Phoenix II machines in our field that have thrown this code at least once this month. Cycling power off/on clears the code, but customers are getting upset. We've tried MFP and PCU swaps, firmware updates, CN updates, eMMC chips, disabling auto shut off, nothing has eliminated. Hotline is blaming corrupt print jobs that damage the machine somehow. Anyone else having this problem? A fix that I haven't tried?

  2. #2
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    MX4071 PHOENIX II SERIES E7-90 codes


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    Re: MX4071 PHOENIX II SERIES E7-90 codes

    It might be a problem with the MSATA card. There is a thread about three down from yours Interesting find-MSATA cards about the same code you are having.

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    Re: MX4071 PHOENIX II SERIES E7-90 codes

    Phoenix II doesn't have Msata, replaced by a eMMC card.

  4. #4
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    Re: MX4071 PHOENIX II SERIES E7-90 codes

    Staples on the pwb in the DSPF?

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    Re: MX4071 PHOENIX II SERIES E7-90 codes

    We've had a couple with the same error code. Also Phoenix2 machines.

    All of the machines helped with doing a Firmware update and calibration. 44-02, 46-74 etc

    Although you have already tried FW update, there is a new update released couple days ago.

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    Re: MX4071 PHOENIX II SERIES E7-90 codes

    technical tips
    Attached Files Attached Files

  7. #7
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    Re: MX4071 PHOENIX II SERIES E7-90 codes

    I would recommend replacing the Mini EMMC (smaller MSATA) card. I have seen corruption issues on the new eMMC drives on most of the new models unfortunately and have replaced several. I would also advise making sure a power filter/surge protector is installed on the machine. These will help prevent corruption issues. The other thing I recommend is talking with the client about how they turn off/on the MFP. I did this once and was shocked when I heard how many people just unplug it when something happens...and doing this can also cause issues with the data drives over time.

  8. #8
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    Re: MX4071 PHOENIX II SERIES E7-90 codes

    Quote Originally Posted by repn1999 View Post
    I would recommend replacing the Mini EMMC (smaller MSATA) card. I have seen corruption issues on the new eMMC drives on most of the new models unfortunately and have replaced several. I would also advise making sure a power filter/surge protector is installed on the machine. These will help prevent corruption issues. The other thing I recommend is talking with the client about how they turn off/on the MFP. I did this once and was shocked when I heard how many people just unplug it when something happens...and doing this can also cause issues with the data drives over time.
    Thanks for the reply, but we've tried that on a couple. Also, surge protectors are in place.

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