MX2610 won't scan to network folder or email?

**Leebs14** · 07-31-2020

Hey all, I have an odd one here, spent an hour there today but had to leave as other things in my diary and have to go back next week.

Customer had a new server and their IT peeps set up new scan folders and set the Sharp machine up as they have done this before but the scans dont work, i went there today updated firmware to latest level and tried the scan to folder again and keep getting ' Network error. (Timeout error), I checked the settings/ fodler name, path and credentials and they look and work fine accessing the folder from the pc, but the Sharp just will not scan. So thinking Ill help them out I set up scan to email quickly with known good settings as we use our own SMTP Server, then when scan to emails i get this message 'Communication to Selected Server is lost while sending image' all settings are good and im at a loss as to why both scan set ups are failing?

Help??

**mojorolla** · 07-31-2020

Pull the error log from the machine. It will list a code and indicate a general sense of what is wrong (password / username, cant resolve, etc.). Check the DNS and default gateways.
You mentioned a newly installed server so outbound network traffic should be checked. For SMB scanning, check what versions are supported as this is a known issue with scanning to Windows PC's.