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  1. #1
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    MX 3140N unable to login as admin/service or list prints

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    MX 3140N unable to login as admin/service or list prints

    I have a strange issue with a MX-3140N, no DSK. 1.) I am unable to access the settings page on the control panel, it just goes into, "please wait' and nothing happens. 2.) I can't login as admin via the panel or webpage and service_login page A) I have done the dipswitch to access password and service reset, they complete but i am still unable to login even with the password reset. Also, I am unable to print any pages from service mode, ie, sim 22-6, 64-1,5, etc..nothing happens. All firmware, emaunual, watermark reinstalled and up to date. Any ideas? MFPc pwb or HDD?
    Last edited by copiertec; 1 Week Ago at 11:18 PM.

  2. #2
    Senior Tech 250+ Posts driving lots of miles's Avatar
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    Re: MX 3140N unable to login as admin/service or list prints

    I had this happen on a similar machine and it was the SD card. Worked fine after replacing it.

  3. #3
    Field Supervisor 500+ Posts
    MX 3140N unable to login as admin/service or list prints

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    Re: MX 3140N unable to login as admin/service or list prints

    Quote Originally Posted by driving lots of miles View Post
    I had this happen on a similar machine and it was the SD card. Worked fine after replacing it.
    I forgot to mention, I replaced the sd card, but I cloned it off of that one so that could be an issue. I will try cloning from another sd card.

  4. #4
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    Re: MX 3140N unable to login as admin/service or list prints

    Quote Originally Posted by copiertec View Post
    I have a strange issue with a MX-3140N, no DSK. 1.) I am unable to access the settings page on the control panel, it just goes into, "please wait' and nothing happens. 2.) I can't login as admin via the panel or webpage and service_login page A) I have done the dipswitch to access password and service reset, they complete but i am still unable to login even with the password reset. Also, I am unable to print any pages from service mode, ie, sim 22-6, 64-1,5, etc..nothing happens. All firmware, emaunual, watermark reinstalled and up to date. Any ideas? MFPc pwb or HDD?
    My experience was HDD faulty, it was the same behavior as you described and access to address book become blank, still able to print and web interface access.

    Try a clean clone SD first but if no help would be HDD.

  5. #5
    The Wolf 1,000+ Posts mojorolla's Avatar
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    Re: MX 3140N unable to login as admin/service or list prints

    FYI for Sharps that are UNABLE to print at all, you can extract pretty much all the good reports (22-6, job log) to a USB drive using SIM 56. It will give you error codes and an idea of what the issues are.


    Failing to plan is planning to fail!!!

  6. #6
    Senior Tech 100+ Posts
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    Re: MX 3140N unable to login as admin/service or list prints

    replace HDD

  7. #7
    Field Supervisor 500+ Posts
    MX 3140N unable to login as admin/service or list prints

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    Re: MX 3140N unable to login as admin/service or list prints

    I am hoping to make it back oout to the client this week. I have a new sd and hdd, I will keep you posted.

  8. #8
    Field Supervisor 500+ Posts
    MX 3140N unable to login as admin/service or list prints

    copiertec's Avatar
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    Re: MX 3140N unable to login as admin/service or list prints

    Thanks again for the insight, it was the HDD, replaced it and all is good. I could not print out any 64 and 22 sims,the client said color was off, boy was it. A few MK kits and a calibration colors back on track.

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