MX2630 switching itself off

[Leebs14]

In am posting this in advance of my visit to the machine to ask if anyone has seen this issue? The customer is saying that the machine starts up and comes to ready and then switches itself back off again and they have tried starting it up but it just does the same thing? They are starting it by the button on the top not the on switch inside.

im asking in advance as they are miles away and I’m not sure what to take with me?

Thanks

[copiertec]

Are they mistaking power save for the machine shutting down? I get that a lot clients complain the machine is off when it is simply in power save mode.

[Jamiesdad2]

I have seen this happen with compatible toner. Pull the toners out of the machine and see if the machine stays on. If so install the toners one by one until you find the defective toner.

[Dcopyman]

Sometimes a corrupt print job can cause machine to keep cycling on and off, try disconnecting network cable and see if that corrects issue