Hello, The customer was having jam issues. When I arrived the paper tray 1 has this message: Copy prohibited from tray selected. Pls Select another. I have executed Sim 14 and Sim 15 and any other I could find. Also checked the setting and looked to see if any settings were disabled (None). When I push the drawer in the tray raises. I tried leaving the drawer open and turning on but message remains. Any help would be very appreciated... Thanks !!!
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