PPD2_FIN - MX-M565N w/FN11

[oeshuron]

Like title states getting PPD2_FIN jams with FN11 on MX-M565N. Outside of checking entrance solenoid on paper pass any other suggestions? No special firmware for MX-M565N and FN11 that I see.

[mansart]

Check out this thread....may help

[mansart]

Here is another.

[oeshuron]

Yes I seen the first thread relating to solenoid. The second thread relates to a different finisher same with the provided solutions. Not saying it's not a sensor though it's intermittent.

[articcat182]

Had this too, beat our heads against a wall for a while.
Ended up being replacement of the finisher PWB took care of the issue.

[mojorolla]

There was a retrofit for the actuator springs in some paper pass units. You can also put an extra loop on the actuator spring to resolve this code.
With a code of PPD2, the entrance solenoid and PPD1 would appear to be working....where does the page stop in the paper pass?

[jon jennings]

Check the upper guide on the RB. the hinge will break and cause this trouble.

[JR2ALTA]

for me 90% of the time it's a corrupt print job. Needs to be rebooted.

[Dcopyman]

Replace clutch on upper right back side of finisher.. this has fixed over 10 machines with same issue