Not sure if this is on the right track but we had a MX-M565N that internal prints would look fine but the copieswould look terrible also wouldn't calibrate when trying sim 46-74 It ended up being the SD card which your machine doesn't have but it does have the msata unless I'm mistaken.
Guess I was spelling CIT chart wrong. LOL Anyway it didn't work got an error message that the data sample was faulty both on the platen glass and through the DF with a list of number that were identical for both. Sharp asked if the chart was damaged but it looked good right out of the packaging. Waiting on Sharp tech rep to call with suggestions. Wondering if we could of gotten a faulty MFP board and we're just going around in circles. I will try the mSATA for nothing else comes to mind will be talking with Smile service manager today maybe he has something.
The actual error message is
sampling data unfit
#4 #5 #7 #8 #9 #10 #11 #12
Original and color copy.pdf
Finally able to upload a sample LOL
Change any settings from Auto to a set value. Auto exposure, auto color, etc....pick anything other than Auto. I remember a few similar issues happening with Auto as the settings. Have you tried changing the scan file type?
I personally hate the SIT chart and is more trouble than it is worth imho. Default values and shading adjust has always worked fine for me.
Failing to plan is planning to fail!!!
I have done this for the most part. Our best image is with text/photo as the exposure. We are supposed to swap it out with a loaner so I can work on it here at the shop but we shall see. Thank you for the suggestions. Although now that I think about it there is 1 setting that is still in auto so will give that a try.
Okay after a lot of hours and money. Swapping just about everything that can be swapped on the machine the culprit is? Don't know exactly but doing an end of lease format fixed the problem. We will return the unit tomorrow and I have a clone of the system but not sure I want to mess with that although it would be interesting to see if the problem returned with the clone. I would of never figured that one out, thanks to our Sharp tech rep for the suggestion.
Have a great day.
Bil
Congratulations!
My Konica Minolta rep help me fix a very strange image quality issue in a similar way. KM has a place to import/export three different groups of settings. The one that made the difference was the paper tray settings. He had a folder full of exports from other machines ... some new, some with various problems. We were not able to pin down the specific setting that created the problem ... but by then I was just glad to move on to other things. =^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
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