Sharps can be tricky with VOIP:
- first and foremost, the new fax kits do no like a 4 line phone cord, ensure you are using a 2 line cord ( sounds ludicrous but I have seen this dozens of times)
- in the soft switches, set your baud rates to 9600, turn off v.34 and ECM. Also set your coding from JBIG to MH. SSW's are in the fax service manual.
- ensure nothing else is on the line. Pull the cord out and call the number, it should ring forever.
- being that they are forwarding the fax, set the machine to print the fax on error. If it does print, that means the issue is within the forwarding process. I also seem to remember the forwarding email address needing to be in the address book.....
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