Originally Posted by
copiertec
I went back out this morning, the line was acting like the ringer had been off the hook for a while as it was making that loud beeping noise. I went up to their server room and reset their Multitech fax finder and that resolved the not sending or receiving faxes.
But... this is still an issue, when the machine receives the fax, it goes into telephone mode, when it is in telephone mode it will not scan to any folder destination as the icon on the control panel will not respond, until it is done processing the incoming fax. It will make copies while it is in telephone mode, but will not scan to any folders. I am going to have them contact Comcast to check the line for excessive noise and talk to their IT person about the Multitech to see if those may be causing an issue but am not 100% sure that is causing the MFP not to scan to folder destinations while receiving the fax to send it to email.
I may be way overthinking this but, why not just set the machine to send the fax to and email though fax forwarding?
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