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  1. #1
    Senior Tech 250+ Posts
    Sharp MX 4141 Network Time out error

    Alex1's Avatar
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    Sharp MX 4141 Network Time out error

    Hi,

    I have a Sharp MX4141 i have put in all the right credentials to scan to email for DNS and the SMTP and I keep getting a time out error. So I decided to authenticate through Gmail I get the same error. I do a test through the web interface and I get a succeed response. I was wondering if there's anything in service mode for me to check or has been switched off. Any help would be appreciated.

  2. #2
    Service Manager 1,000+ Posts
    Sharp MX 4141 Network Time out error

    copiertec's Avatar
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    Re: Sharp MX 4141 Network Time out error

    What is the firmware version?

  3. #3
    Senior Tech 250+ Posts spanky's Avatar
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    Re: Sharp MX 4141 Network Time out error

    Are they using G suite?

    There is a setting in the g suite to allow communications with an unknown device (I believe that is the verbiage for it)

    That has to be turned on in the g suite account.

  4. #4
    Senior Tech 250+ Posts
    Sharp MX 4141 Network Time out error

    Alex1's Avatar
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    Re: Sharp MX 4141 Network Time out error

    Quote Originally Posted by spanky View Post
    Are they using G suite?

    There is a setting in the g suite to allow communications with an unknown device (I believe that is the verbiage for it)

    That has to be turned on in the g suite account.
    Thanks for the response. But even through telstra where you don't need to authenticate i still get the same error. If I test other machines via telstra credentials they work fine.

  5. #5
    Senior Tech 250+ Posts
    Sharp MX 4141 Network Time out error

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    Re: Sharp MX 4141 Network Time out error

    Quote Originally Posted by copiertec View Post
    What is the firmware version?
    Firmware Version04.00.RD

  6. #6
    Service Manager 1,000+ Posts
    Sharp MX 4141 Network Time out error

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    Re: Sharp MX 4141 Network Time out error

    Quote Originally Posted by Alex1 View Post
    Firmware Version04.00.RD
    latest version which allows TLS 1.2 is 400R2C0B

  7. #7
    Senior Tech 250+ Posts
    Sharp MX 4141 Network Time out error

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    Re: Sharp MX 4141 Network Time out error

    Quote Originally Posted by copiertec View Post
    latest version which allows TLS 1.2 is 400R2C0B
    Thank you for that. Now I'll need to figure out where to get it from. I appreciate it.

  8. #8
    Service Manager 1,000+ Posts
    Sharp MX 4141 Network Time out error

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    Re: Sharp MX 4141 Network Time out error

    Quote Originally Posted by Alex1 View Post
    Thank you for that. Now I'll need to figure out where to get it from. I appreciate it.
    PM me

  9. #9
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    Re: Sharp MX 4141 Network Time out error

    Did this get resolved? One other suggestion is under System Settings - Image Send Settings - Scan Settings, make sure you put the Reply email address. It must be the same address as in the SMTP settings or it will not authenticate.

  10. #10
    Senior Tech 250+ Posts
    Sharp MX 4141 Network Time out error

    Alex1's Avatar
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    Re: Sharp MX 4141 Network Time out error

    Quote Originally Posted by Blind Avocado View Post
    Did this get resolved? One other suggestion is under System Settings - Image Send Settings - Scan Settings, make sure you put the Reply email address. It must be the same address as in the SMTP settings or it will not authenticate.
    Still hasn't been resolved as I need the Australian version firmware to complete. I have already tried what you have mentioned with no luck. I appreciate the help.

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