Toshiba version of MX-M1205 not printing

[Rusty.Harris]

This is a Toshiba E-1207, which is the same as the MX-M1205.
Setup no issues. Copies fine. Options are the Large dual tray paper feeder,
anti curl unit, relay and standard finisher w/hole punch.
Connecting to the network, with the proper drivers, it will not print.
You can access the web page from a browser, and print config pages from within
the built in web page, but print jobs never reach the copier.
Thought I'd ask if any Sharp guys have heard of this?
We can ping it, so we know the network connection is there, but when you send
a print from a computer, to the machine, it never gets there.
I've tried reloading the firmware, which did nothing. Currently, since this a new
setup, and nothing is stored, I'm doing the data dump to set everything back to
default values.

TIA

[Phil B.]

This is a Toshiba E-1207, which is the same as the MX-M1205.
Setup no issues. Copies fine. Options are the Large dual tray paper feeder,
anti curl unit, relay and standard finisher w/hole punch.
Connecting to the network, with the proper drivers, it will not print.
You can access the web page from a browser, and print config pages from within
the built in web page, but print jobs never reach the copier.
Thought I'd ask if any Sharp guys have heard of this?
We can ping it, so we know the network connection is there, but when you send
a print from a computer, to the machine, it never gets there.
I've tried reloading the firmware, which did nothing. Currently, since this a new
setup, and nothing is stored, I'm doing the data dump to set everything back to
default values.

TIA

what error codes are you getting?

what driver are you using? Not WSD I hope.

[tsbservice]

Did you hook your laptop directly to the machine and try it?

[Rusty.Harris]

what error codes are you getting?

what driver are you using? Not WSD I hope.

Tried PCL & PS. Heck no on the WSD.

[Rusty.Harris]

Did you hook your laptop directly to the machine and try it?

No error code, just a pop up message printer not available (I think...can't do anything right now
until the data dump is finished).
One tech did connect directly and still had the same results. Noticed it had a USB print port on the
back, going to try that as well.

[Phil B.]

Tried PCL & PS. Heck no on the WSD.

do you have link lights?

tried a different cable?

tried with your laptop?

what is the IP scheme?

[BillyCarpenter]

Check for duplicate IP address.

Also, I know you said another tech connected his laptop directly to the copier, but you need to do it yourself just to be sure.

[Rusty.Harris]

No error code, just a pop up message printer not available (I think...can't do anything right now
until the data dump is finished).
One tech did connect directly and still had the same results. Noticed it had a USB print port on the
back, going to try that as well.

Yep, link lights are working, did try another cable. I can get to it from just the IP address on the web browser & from there,
print config/status pages. It's at 98% being done on the data dump. I'll try the usb port in a little bit.

[tsbservice]

Yep, link lights are working, did try another cable. I can get to it from just the IP address on the web browser & from there,
print config/status pages. It's at 98% being done on the data dump. I'll try the usb port in a little bit.

For IP conflicts the ultimate solution is to disconnect machine from network and see if ping finds something to reply. Good solution to do clear and start from fresh especially when new not fully setup machine you have less to lose.

[mttech]

Yep, link lights are working, did try another cable. I can get to it from just the IP address on the web browser & from there,
print config/status pages. It's at 98% being done on the data dump. I'll try the usb port in a little bit.

If you print out the NIC page, does it say ZeroConfig next to the IP address?