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Did you try an SD card?
No I haven't. How would that affect it being able to print from the network?Originally Posted by miller01123@gmail.com
I have no idea but every time I have a strange problem with a sharp I replace the SD card if it has one. 9 times out of 10 that fixes it.
What does the job log say? Job log can be downloaded to USB sim 56-4, or from the web page under system setting - system control.
Print data is stored on the hard drive. I'd replace that first.
Oh the fun continues...
Replaced HDD, STILL will not print.
Our I.T. guy did get it to print, directly with a network cable. It wouldn't before, but now it does.
Also, if he uses a router, it will print, but, apparently it won't via our network (Sysco switch) type
system. Toshiba (Sharp) is wanting a packet capture...stay tuned sports fans, the fun continues.
Oh, the salesman for this account wants us to "take a chance" and install it, hoping it will print.
Of course, this machine is way out in the middle of nowhere, 3 hours from the office.
I told him fine, we'll install it, and if it doesn't work, then YOU have to be the one to figure out
why. He said but I don't know anything about these machines. I said that's why YOU are a
salesman, and WE are TECHNICIANS. The machine is staying put, until it can print from here.
We have seen a managed switch kill a connection to a Sharp. Turned out the Sharp was deemed "too chatty" and the switch just shut down it's network connection. I think our IT tech turned off everything in the copiers network settings that didn't need to be on. It wasn't easy to figure out. Sharp came in and sat at the customers location with our IT tech until they figured it out.
Interesting about the machine being to chatty. What was the final outcome?
Copier has been printing/scanning as it should ever since.
Here are his comments to our Sharp rep prior to his visit:
"As for the network issues we discussed in April, I’ve had two instances of intermittent print issues and machines seemingly dropping off the network. In both cases, the customer had a HP managed switch. In both cases bypassing that switch and connecting to the network directly out of the router (before the switch) has fixed the intermittent print issues and the network drop off. One of those locations (the MX-3140N customer) the local IT guy found a firmware update for the HP switch and applied that to get it current but it did not fix our problem. It still seemed to drop network packets to and from the copier.
Also, in both cases I turned off every network “noise maker” on the copier. No LDAP, no WSD, no IPv6, no AirPrint, no wireless – nothing is running except IPv4. Still, the only thing that helped was bypassing the HP managed switches."
I will see if he remembers exactly what else he disabled to get it working. I think it was a setting in an odd place.
He said in both cases the customers were printing through the server. If they aren't printing through the server I think you would add the IP address of each PC.
Security
Filter Setting
Filter: Enable
IP Address Filter Settings
add the IP address of the server or PCs
He said this keeps the copier from communicating with every network device and the only communication is the back and forth to the server.
Also shut down all the other non-essential stuff in network settings for good measure.
Just a thought, (maybe a brain fart, who knows) Is there POE going to this? From a POE switch. I've seen Sharp not like that much.
Good Luck!
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